JOB TITLE: Title Clerk / Inventory Clerk

JOB DESCRIPTION

This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying Hutchinson Automotive Group policy.

RESPONSIBILITIES

Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.

Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner.

Open and accurately record incoming titles daily according to established procedures. Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.

Match sold titles with invoices.

Maintains a professional, calm manner when negotiating with difficult or upset customers.

Maintains a high level of confidentiality.

Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.

Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates. Performs other duties as assigned or requested to assure optimum service levels.

COMPETENCIES/SKILL

This position requires a high school diploma or equivalent.

One year automotive title experience preferred.

The position requires office skills including, Microsoft products (Word for Windows, Excel, and Outlook), 10-key and the ability to accurately operate other office equipment.

Notary designation is preferred.

Effective communication (written and verbal) and interpersonal skills required.

Ability to work in a high performance, fast-paced team environment.

Ability to adapt to and work effectively within a constantly changing environment.

Excellent customer service and problem solving skills.

Data Entry Skills.

Telephone Skills.

Organization

Energy Level Persistence