Systems Analyst

Full Time
Waynesville, NC 28786
Posted
Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Perform a wide range of activities to support the Enterprise Resource Planning (ERP) system or other enterprise applications to ensure operational effectiveness and excellence.
  • Collaborate with end-users and other technical staff to design, develop, implement, and continuously improve services and deliverables to meet business needs.
  • Consult with managers to determine what role the systems play in the business.
  • Track and analyze business unit trends to make appropriate recommendations that will positively impact operational effectiveness by utilizing ERP systems.
  • Participate in initiatives for business units and/or serve on project teams, as deemed necessary.
  • Serve as the technical point of contact for ERP application errors, change requests, documentation, or troubleshooting and escalate as needed.
  • Resolve help desk trouble tickets related to ERP or enterprise applications.
  • Conduct periodic post implementation training for users on how to appropriately utilize the ERP or other enterprise systems.
  • Perform system testing on a regular basis to ensure quality and functionality.
  • Work with internal and external vendor teams on all support/enhancement/project related activities.
  • Support all technical development, mapping, configuration, and security access.
  • Support all hardware procurement, installation, configuration, and testing.
  • Develop expertise on how to create reports, grids, scripts, dashboards etc. in the ERP Application.

EDUCATION and/or EXPERIENCE:


  • Bachelor’s degree in Computer Science, Information Systems, Industrial Engineering, or related field required.
  • 1-3 years of information systems experience preferred.
  • Experience analyzing complex system issues, contributing to estimates and making recommendations.
  • Experience with 3rd party software implementations, consultants/contractors.
  • SQL development experience (minimum 1 year experience).
  • General experience with computer networks and operating systems.
  • General experience with enterprise software administration.
  • General experience with ERP applications and modules.
  • General experience with software development lifecycle & relational database systems.
  • General experience with software development testing processes.
  • Business/Finance experience a plus.
  • Programming experience a plus.

Education

Required
  • Bachelors or better in Information Technology

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