Job description

Systems Administrator

JOIN OUR TEAM!

A leading financial institution setting the pace through its commitment to corporate values and a superior client satisfaction, seeks a qualified candidate to join its POPULAR team of successful professionals in Puerto Rico for the following position:

General Description

Administers, coordinates, manages and supports the assigned application or applications to ensure the correct performance.

Duties and Responsibilities

• Responsible for administering the applications assigned.
• Support and conduct primary reasearch on users, etc.
• Prepare requirements documents and work with development to coordinate releases
• Parti cipate in scrum meeti ngs. Collaborates in the process of task prioriti zati on
• Work with technical/support/incident teams to identi fy needs and miti gate risks
• Map changes/updates to release schedule. Work with business unit to ensure plan minimizes impact
• Communicate to business unit new releases
• Recommend new capabiliti es based on KPI monitoring
• May require off -hour and weekend on-call support periodically
• Document all updates and ensure compliance with bank procedures.
• Helps test all changes to ensure the release was successful
• Perform recurring procedures and validate application usability and monitor system stability, ensuring that all operational tasks run error-free and application performance is optimal.
• Can help create content to train users on how to use system/application
• Looks and suggests ways to improve the product
• Track 3rd party invoices
• Manage ad-hoc requests of the applications in charge.
• Support new projects’ development.
• Manage efficiency in tasks; assisting in client’s requests, estimating cost and time.
• Establish planning and execution of tests, usability and certification of application releases and changes.
• Prepare and conduct training programs for application deployments and upgrades, if necessary.
• Ensure compliance with BPPR policies.
• Ensure that ti me frames are met according to all requirements.
• Train users and support units in current systems functionalities.

Education

Bachelor's Degree in Computer Science, Information Systems, or related fields.

Experience

Two years of experience administering applicati ons or as a Subject Matt er Expert (SME) in branch operati ons oradministrati on applicati ons/platf orms and related processes (change management, release management,documentati on, etc). Knowledge of managing ti ckets in Jira.

Competencies

• Accountability
• Analytical Discipline
• Business Excellence
• Change Agent
• Character
• Collaboration & Teamwork
• Customer Centric
• Self Development

Important:

The candidate must provide evidence of academic preparation or courses related to the published job.

As Puerto Rico’s leading fi nancial institution, we reaffi rm our commitment to off er essential fi nancial services andsolutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’semployees are considered essential workers, whose role is critical in the continuity of these important serviceseven under such circumstances. By applying to this position, you acknowledge that Popular may require yourservices during and immediately after any such events.

Popular Inc., is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com

Job Type: Full-time

Salary: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Profit sharing

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in San Juan, PR 00927

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