support specilist

Full Time
Uxbridge, MA
Posted
Job description

summary

    $25 - $30 per hour

    temp to perm

    associate degree
    category
    computer and mathematical occupations
    reference
    1004673

job summary:
Our client, a medical manufacturer and distributer, is in need of a local support specialist for one of their distribution facilities. They are looking for someone with Zebra technology trouble shooting and breakfix experience as well as maintaining infrastructure components. They have experienced major growth for the last 20 years and there are no signs of slowing down.



location: Uxbridge, Massachusetts
job type: Contract
salary: $25 - 30 per hour
work hours: 8am to 4pm
education: Associates

responsibilities:
  • Configure, install and support: Zebra RF handheld devices, Zebra label printers, laser printers, laptops, PCs and wireless networks.


  • Acts as Tier I/II line of support for branch related trouble tickets.
  • Maintains network/server infrastructure in coordination with the corporate client infrastructure teams.
  • Analyzes performance data and metrics, identifies problem areas and provides actionable insight to problem resolution.


  • Acts as a point of escalation for other IS teams regarding end user experience related issues.
  • Reviews and responds to trouble tickets generated for the team by the corporate help desk; works with end users through resolution as necessary.
  • Drives issues through closure engaging all appropriate cross-team resources.
  • Performs complex and routine maintenance tests for designated areas of engineering; identifies, isolates, and escalates issues to appropriate personnel.
  • Follow established processes for IT asset deployment and recovery, including tracking serial numbers, asset tags, and any other information as needed.
  • Participate in hardware and software projects, implementations, and or upgrades.
  • Other duties as assigned.

qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Associates

skills:
  • Zebra
  • printers
  • Desktop Support

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).




    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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