Summary

Under direction, develops, implements, monitors, evaluates, and supervises the entire spa operation to achieve all department goals. Actively drives staff performance, guest experience, and financial benchmarks through proactive and documented actions. Spearheads initiatives to positively affect the spa operation through efficiencies, higher sales, and reputation management. Performs related work as required.

Supervision Received and Exercised

Receives direction from higher-level management staff. Exercises direct supervision over assigned staff.

Distinguishing Characteristics

The Spa Supervisor is a direct supervisory level classification responsible for developing, implementing, monitoring, evaluating, and supervising the operations, staff, and activities of the spa to maximize service delivery and quality to guests and and actively drive financial outcomes. Performance requires the use of independence, initiative, and discretion. This is a working supervisor position which will assist at the reception desk, perform attendant duties while covering staff breaks or unexpected absences, and other duties as needed. This classification is distinguished from the Assistant Director, Spa in that the latter is responsible for strategic planning and manages contract services.

Essential Duties and Responsibilities

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Develops, implements, monitors, evaluates, and supervises the operations of the spa.

• Oversees and supervises the activities of subordinate staff; hires, assigns, trains, directs, schedules, and monitors staff duties; evaluates employee performance and initiates disciplinary actions when needed.

• Responsible for the appropriate training of employees in assigned areas of responsibility. Plans and conducts in-service training programs; monitors status of required licenses and certifications; structures the evaluation and professional development of staff to ensure a high performing team.

• Drive efforts to meet all revenue and financial requirements as outlined by the leadership and applicable budget parameters

• Perform administrative and sales-related tasks including, but not limited to, selling and upselling services, scheduling, order compilation, receiving, retail merchandising and stocking, guest recovery and communications, attend department staff meetings and/or trainings as required.

• Performs safety inspections of facilities and ensures that safe work methods and safety precautions are observed; utilizes appropriate safety equipment in working around hazardous chemicals and in hazardous environments.

• Works collaboratively with other departments; confers regularly with other supervisors and managers.

• Performs related duties as assigned.

Education and Experience

• High School Diploma or GED.

• Associate degree in business administration or a related field or equivalent experience.

• Three (3) years of relevant professional experience, with at least one (1) year in a supervisory capacity.

• Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities.

Knowledge of

• Principles, practices, methods, and techniques of planning, developing, implementing, and evaluating spa operations.

• Principles and practices of supervision and leadership, including work planning, assignment review, evaluation, discipline, and training.

• Operational characteristics of a variety of tools and equipment.

• Relevant laws, rules, regulations, policies, and procedures.

• Occupational hazards and related safety precautions.

• Principles and practices of administrative procedures, recordkeeping, inventory, budgeting, and financial management.

• Principles and techniques for fostering effective work groups, inter-departmental relations, and community partnerships while providing high level of customer service.

• Modern office practices, methods, and computer equipment and applications related to the work.

Ability to

• Select, supervise, and lead staff, including planning, organizing, training, evaluating, and coordinating the work of multiple assigned areas and working teams.

• Review work to be performed and identify resources necessary to complete the work.

• Monitor and enforce laws, regulations, policies, and procedures.

• Respond appropriately to changing and/or stressful situations.

• Understand, interpret, and apply all relevant laws, codes, regulations, policies, and procedures.

• Independently organize work, set priorities, meet deadlines, and follow up on assignments.

• Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.

• Ability to sell and merchandise retail products and upsell services.

• Use English effectively to communicate in person, over the telephone, and in writing. Bilingual English/Spanish preferred.

• Work weekends, nights, and holidays.

• Learn new concepts in the spa industry

Licenses and Certifications

• First aid and CPR certified preferred.

• Licensed massage therapist, cosmetologist, or esthetician preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Must possess:

• Strength, stamina, and mobility to perform light to medium physical work over the course of an 8+ hour shift.

• Vision to read printed materials and a computer screen;

• Hearing and speech to communicate in person and over the telephone.

• Walk, climb and descend stairs frequently in operational areas to identify problems, hazards, and perform assigned tasks.

• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and to operate tools and equipment.

• Ability to frequently bend, stoop, kneel, reach, and inspect work sites.

• Ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds or heavier weights with assistance and/or the use of proper equipment.

• Ability to handle stressful situations with guests and/or staff.

Environmental Elements

• Work in both indoor and outdoor environments with moderate noise levels.

• Close physical contact with the general public

• Exposure to chemicals, mechanical and electrical hazards, and hazardous physical substances and fumes.

• Interact with individuals in interpreting and enforcing rules, policies, and procedures.

Working Conditions

• May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.