Job description

Supervisor - Service Desk
As Mount Sinai grows, so does our legacy of caring!

Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.

Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees.

We provide world-class care:

• Named one of America's 250 Best Hospitals for 2020 and 2021 by Healthgrades, positioning Mount Sinai among the top 5% of hospitals in the nation for overall clinical excellence.
• A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
• The BEST cardiac surgery survival rate in Florida
• A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience.

Position Responsibilities:

Works in conjunction with Manager for hiring, training and retention of staff.

Provides supervision, guidance and direction to staff assigned to his/her area and co-workers.

Completes yearly performance evaluations and competencies of staff under their supervision.

Assists the Manager with monitoring of staff's time and attendance and makes recommendations for actions and improvement. Assumes the leading responsibilities for the daily functions of the assigned area(s) during Manager's absence.

Provides feedback to the reporting group on an on going basis. Points out areas of opportunity in a constructive manner. Provides positive feedback and recognizes accomplishments appropriately.

Works closely with Manager, other supervisors and staff to develop and implement projects to support the department's efficiency and growth.

. Follows up and ensures the completion of tasks and projects for the assigned team.

Establishes and maintains effective interpersonal relationships with the reporting group and all levels of the organization.

Follows Patient Safety goals as established by the department; supports effective responses to adverse and sentinel events; provides an on-going proactive approach to reduce risk; integrates patient safety as a priority into new and existing processes.

Is available to participate as a member of either Team A or Team B of the Hurricane Activation Plan, as assigned.

Reports incidents to the Manager and/or Risk Management department within required timeframe in accordance with medical center policy.

Complies with current Hospital security and safety polices & All other tasks as assigned.

Minimum Requirements:

• 3+ years experience as Service Desk Support on Microsoft products, Novell, Active Directory, DNS. Familiar with hospital operations and Service Desk software tools.
• AA or AS or equivalent experience
• A+ and/or N+ Certification or Equivalent

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for selected positions and more!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Miami Beach, FL 33140: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Preferred)

Work Location: In person

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