Supervisor, Nat’l Repair Center

Mahwah NJ

Job Summary:

Directs the National Repair Center in daily operations and decision making to ensure customer satisfaction on a timely basis.

Position Specifications:

Essential Functions

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  Assesses and monitors the workload of technicians ensuring high quality standards are met with minimal turnaround time for customer repairs. Assist Repair Center Coordinator with loaner and technical issues

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  Reviews and expedites service orders and appropriate correspondence ensuring accuracy and thoroughness while supplying customers with appropriate documentation

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  Provides telephone support to customers, field sales and service personnel to advise of repair status, part availability and price, and provides repair assistance to ensure customer satisfaction

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  Expedites return of defective parts to OEM vendors to maintain sufficient inventory for customer repairs while analyzing repair information provided by vendors and testing vendor returned parts ensuring and maintaining high quality

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  Provides quality assurance with failed parts, warranty parts, and service order information to facilitate investigation of customer concerns; communicates with quality in reliability reporting and assists in expediting customer complaints

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  Monitor and maintain spare parts, loaner and test equipment inventories to forecast new equipment needs while providing part and loaner support to customers

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  Recommends spare parts purchases to customers to maintain quality performance of monitoring products.

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  Performs audits and inspection of repair center to ensure proper static handling procedures and a clean work environment. Ensure all test equipment is calibrated on time.

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  Expedites repair and return of major product and circuit board assemblies to international customers

Knowledge/Educational Requirement

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  Associate’s or Bachelor Degree in electronics
• Minimum of five years related technical and technical lead experience

Skills and Abilities

• Strong interpersonal, verbal, and written communication skills
• Ability to conceptualize solutions to difficult technical situations
• Ability to interpret computer reports and stay within budgetary constraints
• Proficient with PC applications
• Ability to use test equipment and mechanical tools
• Ability to handle dissatisfied customers in a calm, professional manner

Work Environment

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  Normal office environment with light lifting and mechanical assembly/disassembly

Mindray North America offers an attractive compensation and benefits package plus an exciting professional environment. Only those who meet our requirements will be contacted. Mindray North America is an equal opportunity employer M/F/D/V