Job description

Supervisor – Insurance Operations

American Freedom Insurance Company (AFIC) is a leader in the nonstandard automobile insurance industry. We are an expanding midsized, profitable company doing business in Illinois, Indiana, Pennsylvania, Tennessee and soon Texas. We are looking for a career minded, dedicated individual to contribute their skills in a fast paced and growing organization. AFIC is a financially strong "A+" Superior rated insurance company by A.M. Best. The company offices are located in Mt Prospect – A northwest suburb of Chicago.

Education and Work Experience:

• Bachelor’s degree
• Supervisory/Management experience required
• Insurance/Underwriting Experience a plus
• 3+ years of Call Center/Customer Service experience
• Bilingual Spanish a plus

Key responsibilities include:

• In-office hours required
• Manage, motivate, and inspire team to meet production goals
• Monitor individual staff productivity and communicate progress to Team Members
• Ensure smooth operation
• Improve service levels of unit
• Coordinate and enforce staff schedules to meet service level requirements
• Excellent communication skills utilized with management, staff, other departments, and customers
• Ability to multitask and work in a fast-paced environment
• Focus on operational priorities
• Proficiency in working with computers
• Experience working in Excel including ability to develop spreadsheets with formulas
• Good problem-solving aptitude
• Attention to Detail and Excellent Quality
• Other duties as assigned

The Position:

• Regular Full Time Status (40 hours per week) 8am-5pm Monday-Friday, occasional Saturdays
• Competitive Salary commensurate with experience and education
• 401K - with company contribution of up to 4% of salary
• Attractive Health insurance plans – United Health Care PPO, HMO or HSA
• Discounted Individual Vision and Dental Plans
• Holiday Pay & PTO
• Casual Work Environment

For more information about American Freedom please visit our webpage - www.americanfreedomins.com

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Mount Prospect, IL 60056: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your Salary Requirements?

Experience:

• Call center/ Customer Service: 3 years (Preferred)

Work Location: In person

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