At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Brightspeed is looking for a Supervisor, Field Operations Support to join our team! This is a mid-level Supervisor position responsible for managing a team of technical call center employees responsible for field technician programming, facility assignment, and service order support. The Supervisor coaches/manages the specific work functions/processes performed by the employees.

As a Supervisor, Field Operations Support Your Responsibilities Will Include:

• Handle the daily management and supervision of 15-20 call center employees
• Handle escalations from internal departments
• Build partner relationship with field support to promote a positive experience for our customers
• Maintain production levels by setting goals for team members and actively coaching towards those goals
• Provide coaching and counseling via group meetings and individual employee counseling
• Seek to continually improve work methods and results individually and for the team
• Create a positive work environment

What It Takes To Catch Our Eye:

• Mid-level supervisor typically with 2-5 years of experience
• Strong leadership, team building, customer service, analytical, problem solving, conflict resolution and interpersonal skills
• Strong Communication Skills (Oral and Written)
• Self-empowered and able to act quickly to make critical business decisions
• Proficiency with MS Excel, PowerPoint, PowerBi
• The ability and desire to quickly understand new technologies/systems and how to best use them for technician support

Bonus Points For:

• Previous Martens and/or Ensemble/eShop experience
• Previous programming and/or facility assignment experience
• Knowledge of outside plant and/or field technician processes
• Team building experience
• Self-starter that acts beyond specific, explicit job responsibilities and assignments
• Able to work under pressure to meet goals and deadlines

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WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice