Description

EliteHealth is committed to bringing high quality healthcare in the Florida Market and is proud to be a part of the largest Senior Primary Care Organization in the country. We are partnering with our sister company, Conviva, for all of our career resources.

The EliteHealth primary care practices offer more services to patients than a traditional Doctor’s office by engaging its patients and making them an integral part of their own care. EliteHealth is able to focus on the prevention and treatment of chronic conditions. Its 360 Degree approach helps EliteHealth manage outcomes and the overall patient experience.

#EliteHealth

The Supervisor, Center Administrator plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administrator works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Responsibilities

The Supervisor, Center Administrator helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

Job Functions:

• Meets operational standards by contributing to and implementing strategic plans
• Meets financial standards by providing annual budget information
• Organize office operations and procedures to optimize operational efficiency
• Assesses customer satisfaction with services and resolves complaints
• Improves quality results by studying, evaluating, and re-designing processes
• Recommends programs, services, and maintenance requirements

Required Qualifications

• 4 – 6 years of operational leadership experience within a multi-Physician Office or Clinical Group
• Direct leadership experience and demonstrated ability to lead, coach and mentor teams
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including Physicians, Office Staff, Hospital Executives, Medical Groups, IPA's, Community Organizations and other Health Plan Staff
• Knowledge of and experience working with Provider Communities
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems
• Knowledge of Excel, Word and Power Point Presentations in a business setting
• A high level of engagement and emotional intelligence
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Basic knowledge of Population Health Strategy
• Bilingual in English and Spanish is a plus
• Medicare knowledge
• Managed Care experience
• Value Based Care knowledge
• Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team
• Solid understanding of medical care delivery, managed care financial arrangements and reimbursement
• Bachelor's degree, preferably in Business Administration, Healthcare Administration or related field
• Experience managing a budget of $500,000+

Additional Information

Schedule: Monday – Friday 8:30 AM to 5:00 PM

Alert:

EliteHealth, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Interview Format: MODERN HIRE

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Please note:

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

• Provide proof of full vaccination, including booster OR
• Provide proof of applicable exemption including any required supporting documentation. Medical, religious, and state exemptions will be available

Scheduled Weekly Hours

40