ABOUT BEAT81

BEAT81 is a fitness technology startup revolutionizing the way people get fit. By merging the very best of group training, heart rate technology and expert coaching we are empowering people around Europe, and soon the world, to Sweat Smarter Together!

Our workouts led by fitness experts offer real-time, personalized heart rate monitoring, gamification and analytics - transforming the traditional group fitness experience. We think big. We think rebellious. And we're building a world-class team to make BEAT81 the global leader in fitness and technology.

ABOUT THE ROLE

We are seeking a passionate, service-oriented, positive and hard-working Studio Manager (m/f/d) with a love for health and fitness for our indoor cycling studios in Cologne. Creating a first-class customer experience and maximizing coach satisfaction by managing and training our front desk team as well as implementing new processes to maintain our studios at the highest level will be key.

You will work closely together with the City Management Team to create an outstanding customer experience and ensure smooth operations in our studios.

As a part of the BEAT81 RIDE team, you must have a passion for getting things done, both on an operational, hands-on level as-well- as on a strategic level. And, you must be able to deal with ambiguity; have a sense of urgency and fast execution, but also an eye for quality, process, and detail.

Ambition, drive and the willingness to go the extra mile for our customers and coaches will be the key to excelling in the role of the Studio Manager at the BEAT81 RIDE studios in Cologne.

YOUR RESPONSIBILITIES

• Be a role model for other team members by providing high-level customer service and exceptional hospitality to BEAT81 riders
• Manage the hiring and onboarding process of new team members in collaboration with our local city management team
• Be responsible for daily studio and administrative tasks (inventory, orders, shift planning, etc.)
• Make sure the studio is always clean and our tech is functioning
• Provide support to the BEAT81 instructors to ensure a successful class check-in process
• Grow the community of our BEAT81 Riders
• Maintain a positive attitude and take initiative

YOUR PROFILE

• Must have customer service experience, preferably in a (small) leadership position
• Must be highly organized with the ability to prioritize multiple tasks in the moment – every day is different at BEAT81. Think solution-oriented!
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must speak German and English fluently
• Must have a positive, can-do attitude
• Is interested in fixing and improving out RIDE tech (mixers, microphones, etc.) set-up
• Able to work a non-traditional schedule (must have some weekend and early morning, midday and late evening availability)

YOUR BENEFITS

• Become part of a highly motivated and international team of Europe’s fastest growing fitness technology startup backed by Europe’s best VCs and a unique team of fitness experts
• A working environment that is built on care for one another, trust, openness, relentless focus on doing the right thing and grit
• The right equipment you need to get your work done!
• Unlimited BEAT81 workouts for you and one family member/friend: we guarantee that you will get fit working here :)
• Regular sports, parties and social team events
• Regular team off-sites (at least twice a year - last time we went to Mallorca ;-))