Student Systems Technician
Full Time
Chapel Hill, NC 27599
Posted
Job description
Posting Information
Department
Information Technology-SOM-420401
Career Area
Information Technology
Is this an internal only recruitment?
No
Posting Open Date
03/28/2023
Application Deadline
04/03/2023
Position Type
Permanent Staff (SHRA)
Position Title
Technology Support Technician - Journey
Salary Grade Equivalent
IT01
Working Title
Student Systems Technician
Position Number
20054051
Vacancy ID
P017170
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
M-F Normal Schedule
Work Location
Chapel Hill, NC
Position Location
North Carolina, US
Hiring Range
$47,770 – $60,000
Pay Band Information
To learn more about the pay band for this branch and role, please see
the Career Banding rates spreadsheet.
Position Summary Information
Primary Purpose of Organizational Unit
The School of Medicine Information Technology (IT) Office provides centralized computer support and information system support for the School of Medicine community, from medical students to faculty to administrative staff. Services include central help desk and desktop support; administrative and clinical application support; novel application development and database hosting; research IT and data science initiatives; infrastructure services including physical, virtual, and cloud provisioning; physical networking installation and management; and web development. Additional services include managing the School of Medicine official web presence; classroom video recording and streaming systems; video production and editing; video conferencing; and digital signage.
Position Summary
The Student Systems Technician will work with a dedicated technical team supporting the educational mission of UNC School of Medicine (SOM). The primary function of the Student Systems Support team is to deliver technical support services for student information & administration systems for SOM educational programs. The Student Systems Technician will support a wide range of Student Systems applications. In-scope systems include but are not limited to our curriculum management, evaluation, and clinical scheduling system, our admissions CRM platform , and our Student Success and advising application. We are looking for a bright, talented individual who values teamwork and collaboration in support of our mission to become the nation’s leading public school of medicine. While experience with these tools or similar tools is preferred, in depth training on these specific applications will be provided.
Minimum Education and Experience Requirements
Graduation from high school and one year in the field of technology related to the position’s role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience
Candidates should be Mission Driven and values should align with the Values of SOM IT https://www.med.unc.edu/it/mvv/;
Service, Trust, Authenticity, Innovation
Non-technical:
Service Oriented
High levels of professionalism
Hard working and detail oriented
Great communication and collaboration skills
Able to work independently and on a team
Able to work collaboratively with a variety of stakeholders (technical, faculty, leadership, administrative)
Ability to translate between technical and non-technical terms
Respect and value a diversity of thoughts, opinions, backgrounds, and personalities
Excited about exploring new technologies
Lifelong learner with growth mindset
Technical:
Software management and configuration of complex information systems
Strong computer skills (Windows, Microsoft Office, SQL, Database Mgmt, Wordpress)
Experience providing technical support
Experience with data and reporting tasks
Excellent problem solving/troubleshooting skills
Service, Trust, Authenticity, Innovation
Non-technical:
Service Oriented
High levels of professionalism
Hard working and detail oriented
Great communication and collaboration skills
Able to work independently and on a team
Able to work collaboratively with a variety of stakeholders (technical, faculty, leadership, administrative)
Ability to translate between technical and non-technical terms
Respect and value a diversity of thoughts, opinions, backgrounds, and personalities
Excited about exploring new technologies
Lifelong learner with growth mindset
Technical:
Software management and configuration of complex information systems
Strong computer skills (Windows, Microsoft Office, SQL, Database Mgmt, Wordpress)
Experience providing technical support
Experience with data and reporting tasks
Excellent problem solving/troubleshooting skills
Preferred Qualifications, Competencies, and Experience
Direct experience supporting administrative student software systems
Experience with technical environments in support of Higher Education, or Health Sciences
Survey design and administration
Basic programming/database knowledge
Experience integrating systems and data using API and ETL technologies
Experience with data visualization tools such as Tableau and Power BI
Experience with the following systems:
Experience with Project and Work Management tools
Experience with IT Service Management systems
Basic knowledge of statistics, data, and reporting
Consultancy skills
Presentation skills
1 to 2 years of relevant software experience
Experience with technical environments in support of Higher Education, or Health Sciences
Survey design and administration
Basic programming/database knowledge
Experience integrating systems and data using API and ETL technologies
Experience with data visualization tools such as Tableau and Power BI
Experience with the following systems:
- SLATE
- Navigate
- One45
Experience with Project and Work Management tools
Experience with IT Service Management systems
Basic knowledge of statistics, data, and reporting
Consultancy skills
Presentation skills
1 to 2 years of relevant software experience
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
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