Job description
POSITION PURPOSE
The Student Success Specialist is responsible for assisting the Student Success Manager (SSM) and Chief Student Affairs Officer (CSAO) with data, tracking, reporting, outreach, and assessment relating to student matriculation, retention, and attrition. The Student Success Specialist provides direct assistance towards strategies, processes, assessments, and initiatives that enhance student retention and student satisfaction while adhering to RMUoHP’s Mission, Vision, and Core values, and maintaining current university standards and expectations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Student Programming
- Assist with planning, coordination, communication, implementation, and outcome assessments for the Alumni Mentorship program
- Assist with planning, coordination, communication, implementation, and outcome assessments for the Student Ambassador program
- Assist with planning, coordination, communication, implementation, and outcome assessments for the Student Success Webinars
Data Tracking & Reporting- Assist with tracking new student online orientation course (RMU 101) participation, reporting, and student outreach as assigned by the Student Success Manager
- Assist with student attendance tracking and student outreach
- Assist with temporary withdrawal tracking and outreach
- Assist with re-entered student tracking and outreach
- Assist with tracking matriculation, retention, persistence, and attrition data for each academic program
- Assist the Student Success Manager with the creation of reports and presentations as needed
- Assist with faculty student referrals student outreach as needed
- Update DSA databases with student changes of statuses
- Assist with reporting audits as needed
- Collaboration & Support
- When assigned by the Student Success Manager, the Student Success Specialist is responsible for assisting with collaboration and communication on retention, attrition, and persistence data with program directors, college deans, and Student Affairs personnel
- Audits and reconciles new enrollment reports between the offices of Student Affairs, Enrollment Management, and the Registrar's Office
All other duties as assigned by the Student Success Manager
BENEFITS
- 401K percentage match
- Insurance: medical/dental/vision
- Employee development stipend
- Collaborative team and environment
- Opportunity to trailblaze in an up and coming university with room for growth
- Position allows for flexibility with options for in-person, hybrid, or remote working
PERFORMANCE MEASUREMENTS
- Six Month Goal Review
- Annual Employee Development Review
POSITION COMPETENCIES
- Communication
- Development of Self
- Job Knowledge/Skill Application
- Champions Innovation
- Drives for Results
- Collaboration
- Integrity
- Critical Thinking
- Initiative
- Student/Customer-Centeredness
- Develops & Inspires Others
- Develops Strategic Perspective
- Financial Accountability
WORKING REQUIREMENTS/CONDITIONS
Education/Certification:
Bachelor’s degree from an accredited university is required
Experience Preferred:
2 + years of administrative or coordination experience in higher education, preferably with a for-profit, private, and/or graduate-only institution
Skills/Abilities:
Proficient in Google Suite and Office 365- Excellent grammar and editing skills
- Ability to work with and collaborate well with high-level administrators, faculty, staff, students and their families.
- Works well as part of a team-oriented environment.
- Ability to analyze and synthesize quantitative and qualitative data for the purposes of implementing Innovative practices and strategies around retention and student success.
- Ability to maintain confidential information.
- Excellent organizational, written, and verbal communication skills.
- Strong time management, organizational, prioritization, and creative abilities
- Superior interpersonal skills with the ability to project professional competence, work independently, and with various Specialistal departments and external vendors
- Responsible, self-starter, organized, timely, with a high attention to detail
- Technically savvy, not afraid of new technology
- Proven excellence in conflict resolution skills and abilities
- Able to lift up to 30 pounds
- Possess a driver's license and reliable transportation
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Finger dexterity:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
Talking:
Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
Average Hearing:
Able to hear average or normal conversations and receive ordinary information
Average Visual Abilities:
Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery
Physical Strength:
Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force occasionally (Almost all office jobs)
WORKING CONDITIONS
None:
No hazardous or significantly unpleasant conditions (Such as in a typical office)
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability:
Ability to deal with a variety of variables under only limited standardization
Able to interpret various instructions
Mathematics Ability:
Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs
Language Ability:
Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias; Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar
Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Rocky Mountain University is an Equal Opportunity Employer.
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