Job description
The Student Services Manager provides direct leadership and oversight to the facilitation and management of residence hall front desk locations, which is a 24/7 operation. This position is charged with creating a strong customer experience for students, families, and staff who interact with our residence hall front desk locations. The Student Services Manager ensures the continuity of the business operations of the residence hall front desks. In addition, this position will analyze complex situations and independently determine how a policy should be applied that may drastically impact a student’s centralized bill or housing contract. Their area of responsibility includes recruiting, hiring, and training student employees in an ongoing basis, managing various schedules, maintaining payroll processes, and supervising the student staff that work in a 24-hour front desk operation serving ~5,500 housing residents. The 24-hour nature of residence halls means that holiday, night and weekend commitments are necessary at times. This is a position that involves a great deal of time moving between several managed locations and a comfort with creating casual conversations to make the best experience for our staff and the constituencies they serve.
The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://www.unl.edu/equity/notice-nondiscrimination.
Minimum Required Qualifications
Bachelor’s degree as well as experience in customer service setting. Experience with administrative processes. Experience supervising. Demonstrated experience in interpreting policies and making decisions. Requires the ability to understand, interpret, apply and communicate information related to the daily operations of a residence hall and the staff and students associated with a particular building(s). The Student Services Manager must demonstrate the ability to apply limited analysis in the completion of administrative processes associated with occupancy management and other services for students. The Student Services Manager should possess knowledge of work activities performed by other departments within University Housing and within the Division of Student Affairs. The SSM is required to operate a variety of office-related machines and equipment (i.e. PCs and photocopiers) as well as have familiarity with key and door access systems that are used to control resident access in and around the building(s) for which they are responsible.
Preferred Qualifications
Experience supervising a team. Experience with customer service in a university setting. Experience with administrative processes in a university setting. Experience with payroll and/or scheduling systems. Experience with mail services and/or delivery systems.
Posted Salary 45,950/yr.
How to Apply
“Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter and list of references as three (3) separate documents in MS Word or PDF format.”
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