Job description

GENERAL DESCRIPTION

The Store Leader is responsible for the overall success of their store. The Store Leader (SL) is responsible for cultivating an environment of genuine customer connection, building strong teams, executing visual brand expectations, and directing all activities required to drive sales and maximize results in the store. Key Accountabilities: Sales Performance, Profit Performance, Talent (quality and succession plans), Brand Leadership

PERFORMANCE REQUIREMENTS Key Responsibilities:

• Owns profitability and business results for the store o Manages sales goals by analyzing store performance using historical reports and adjusting plans and priorities as necessary for achievement of goals. o Responsible for the performance of store team. o Manages payroll hours to support the needs of the business and sustain profitability. o Assesses visual needs and directs implementation of promotional changes in order to maximize sales immediately and for the short and long-term. o Prepares schedules by assessing business needs, traffic patterns and store activity in order to maximize sales. o Directs team to effectively use sales driving programs such as associate ordering system and outreach within the community.

• Serves as a brand ambassador and ensures a customer and associate centric culture across all channels. o Drives and achieves a customer focused Omni Channel store environment. o Creates and demonstrates fashion focused store environments by delivering product knowledge and fashion expertise to our customers through associate dress and product knowledge. o Consistently demonstrates awareness for the customer in actions, priorities, and decisions. o Leads by example through utilizing customer service training resources.

• Talent Acquisition and Management

o Makes quality hiring decisions and nurtures talent through strong networks in store community. Develops successors and talent pools for all store positions. updated 11/01/2022 o Provides current, direct, complete, and actionable positive and corrective feedback to others ensuring effective accountability. o Grows and develops talent using company programs such as orientation, LEAD, customer service training, etc. o Accurately appraises the strengths and weaknesses of others and coaches associates appropriately. o Creates and cultivates an environment that allows others to reach their full potential while also fostering a fun and rewarding working climate.

• Maintains an operationally strong store and execute company directives. o Minimizes inventory loss by training and directing team to effectively use store security equipment, provide excellent customer service, maintain a clean and organized store, and thoroughly review daily sales documentation. o Ensures execution of company direction (Floorsets, Visual, HR, Operations, etc.) uses resources appropriately and meets deadlines. o Enforces and follows all maurices Policies and Procedures. Responds appropriately to policy and procedural violations and uses HR Resources to follow company guidelines.

WORK EXPERIENCE AND EDUCATION REQUIREMENTS

• High School Degree or GED required; bachelor’s degree preferred. • Supervisory experience required in a customer focused environment, experience in the fashion industry preferred. • Proven track record of achieving and setting goals. • Experience in hiring and promoting talent. • Ability to lead by example, make sound decisions, act on ideas, and demonstrate professionalism. • Excellent interpersonal skills and builds relationships. • Demonstrated ability to motivate and challenge a team to achieve results. • Diligence and the ability to persevere in the face of resistance or setbacks.

Unique Requirements

• Work varied hours/days as business dictates • Able to operate and use all equipment necessary to run the store • Able to operate computerized register system

Physical Requirements

• Standing/Walking – 100% o Customer Service – greeting and assisting customers, retrieval, and direct selling of merchandise. • Mental Alertness – 100% o Responsive to customer needs. o The ability to recognize and resolve security issues and customer concerns. o Follow specific sales techniques. o Comprehension of policy and procedures. • Lifting – 60% o Must be able to lift a minimum of 10-20 pounds repeatedly; occasional ability to lift up to 50 lbs. o Merchandising of store – moving clothing / displays and moving / unpacking merchandise cartons. • Push/Pull/Reach both forward and overhead – 60% o Merchandising of store – hanging and moving clothing, moving boxes and displays. o General Store maintenance – vacuuming, cleaning stores windows, counters and displays. • Hand Dexterity – 50% o Operation of the POS equipment. o General store maintenance – dusting and cleaning. o Ticketing of merchandise and markdown tagging. updated 11/01/2022 • Stooping/Bending – 20% o Merchandising of store – unpacking and hanging clothes. o General store maintenance – dusting and cleaning. o Steaming of merchandise.

Job Type: Full-time

Pay: $23.48 - $24.65 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekend availability

Work Location: One location

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