Job description

The ideal candidate for the STIHL Technician Position will be mechanically inclined and must have experience in small engine repair and equipment maintenance, preferably with STIHL power equipment. The preferred candidate will show consumers how to properly use a wide variety of STIHL power equipment.
In addition, this candidate will be responsible for maintaining outstanding customer service, generating sales, merchandising products, owning assigned departments, and supporting the store management team.

Be steadfast in Burgess Ace Group’s Mission, Vision, and Core Values working to live the core values every day
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):

Equipment Repair:
Ensures equipment is repaired, safe, and ready to process.
Orders repair parts as needed for equipment repair
Ensures proper check-in and check-out of equipment
Maintains repair schedule and regular maintenance schedules for all STIHL equipment
Identifies and notifies management of any pricing irregularities in the system

Customer Service & Sales:
Greets all customers and assists in answering questions about merchandise and locating merchandising.

Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red & Blue Tags, and Bin Tags.

Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.

Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team.

Maintains on-hand integrity through inventory adjustment reports.

Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.

Maintains familiarity with new products and ad merchandise.

Has sound awareness of surroundings, customers, and practices loss prevention techniques to minimize shoplifting losses.

Working knowledge of the technological tools available to operate the store

Follows Burgess Ace Group policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.

Must be able to communicate effectively, and work with colleagues and customers effectively and professionally.

Additional Responsibilities when not in the shop.
Assists with color matching and mixing paint.
Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, glass cutting, screen repair, and knife sharpening.
Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping.
Adhere to all company policies.
Maintain a prompt attendance is required along with the ability to work a flexible schedule including weekends.

Benefits:

• Health Insurance
• Dental and Vision Care
• Paid Time Off
• Holiday Pay/ Full time Paid Holidays off
• Bonuses
• Retirement Plan with Company Match
• Employee Discount
• Regular Pay Increases
• Career Path
• Learn valuable skills you'll use for life!

Requirements

Education/Training:
High school education or equivalent.
Six months of related experience and/or training preferred.

TECHNOLOGY
Understands the use of basic computer skills, Microsoft Suite, Point Of Sale equipment, and scanning guns

Experience:
Experience with small engine repair, two-stroke, and four-stroke.
Interest in learning and taking over more responsibility as you progress
RETAIL AND CUSTOMER EXPERIENCE IS PREFERRED

Physical Demands:
Ability to lift at least 60 lbs regularly.
May be subjected to sitting/standing/climbing/reaching/crouching for long periods to perform the job.

GOOD COMMUNICATION SKILLS.
Wage
Starting at $15 and up
Additional Info

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment-related matters, including hiring, firing, discipline, supervision, staffing, and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Must rotate weekends and work some evening. Must Pass Background check,

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