Job Overview

The Senior Manager Workers Comp Claims is responsible for granting, reserving, and the settlement authority for Third Party Administrator and maintaining, and managing Coca-Cola Consolidated’s workers’ compensation program. This role directs and supervises the WC Specialist who manages the Company return to work Program (TRTW) and conducts quarterly claim reviews with our third-party claim administrator. The Sr Manager engages with our excess carrier to ensure we have an approved legal panel for the defense of claims which go into litigation.

Duties & Responsibilities

• Implements all matters of the Workers Compensation Program, including claim investigations, tracking, settlement review, and litigation recommending loss control strategies; instructing the organization on workers’ compensation issues
• Establishes standards and procedures for all matters relating to workers’ compensation and ensures the conformance to applicable laws and regulations while maintaining a high level of customer service
• Reviews and approves the reserves or the amount of money set aside to pay out our anticipated financial obligation for Worker’s Compensation claims that are greater than $25,000
• Supervises the management of employee injury cases; investigate or oversee the investigation of claims; develops strategies to handle specific cases in consultation with the appropriate parties; approves all settlements and denials
• Manages, leads, and motivates a team to deliver results by communicating company goals and deadlines, safety practices, engaging and developing teammates through effective performance management, and coaching and training
• Implements continuous improvement methods and embodies company purpose and values to inspire servant leadership
• Collaborates with legal counsel and claim handlers on complicated claims and stays abreast of trends and innovations in the field of workers’ compensation administration and keeps current on legislative and regulatory issues at the State and Federal level
• Participates in budget preparations and monitors expenditures; determines the extent of the organization's liability; recommends and negotiates claim settlements; establishes reserves for anticipated costs on cases
• Updates Market Units on reserve increases and settlements above $10,000

Knowledge, Skills, & Abilities

• Previous experience in various claim positions including supervision and management of claim adjusters
• Attention to detail, excellent written and oral communication skills. Ability to prioritize and analyze complex claim issues
• This position oversees a $20 mil program and is responsible for approving up to $1mil dollar in settlement authority

Minimum Qualifications

• Bachelor’s degree (4 years preferred study: Food Science, Biology, Chemistry)
• Knowledge acquired through 5 to up to 7 years of relevant work experience

Preferred Qualifications

• A claims designation is desired but not required, Associate Risk Mgt. (ARM) or Associates in Insurance claims (AIC)

Work Environment

Office environment