Job description
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
Job Summary:
As the Sr. Analyst, Customer Supply Chain, you will deliver proactive supply chain solutions to customers and Channels through the development of robust customer supply chain sensing capabilities and collaboratively manage (internal and customer) project action plans. You will lead supply chain joint business planning processes with the strategic customers and represent Chamberlain Group Supply Chain in customer meetings.
Qualifications:
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Bachelor's Degree in Business, Supply Chain, Finance, or Marketing
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5-7 years of relevant work experience
Additional Qualifications (Preferred):
Masters in Business Administration
Essential Duties and Responsibilities:
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Implement and track key performance metrics to measure the impact of customer experience improvement initiatives and demonstrate their value
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Create and promote a business-wide culture of continual improvement to consistently drive the kinds of operational and functional supply chain improvements which are most valuable to customers and Chamberlain Group
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Manage successful execution of customer promotional events through the coordination and communication between customers' Procurement and Logistics functions as well as Chamberlain Group's functional contacts in Sales, Demand Planning, Warehouse Operations, Transportation, and Customer Service
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Develop immediate and long-term corrective action plans in cooperation with Chamberlain Group's Supply Chain to identified service issues and failure
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Monitor and communicate key Supply Chain performance measurements as defined by ongoing development of customer specific targets and measures and reconcile to customer-defined scorecards
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Create shared value by identifying opportunities to visibly and meaningfully elevate the customer experience using tools such as customer journey mapping and design thinking
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Drive continued improvement in customer experience through building strong cross-functional relationships and leverage the relationships to influence the strategy and operations of each function
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Able to travel up to 15% - domestically and internationally
#LI-Hybrid
We're an organization who values its human capital and provides support to assist its employees succeed.
Chamberlain Group is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence
Recruiting@Chamberlain.com
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NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.
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