Job description

Position Summary/Position

Under the direction of department leadership, the Special Programs Manager I will be responsible for programs management including initiation, planning, development and monitoring of Special Programs implementations in order to ensure on time accuracy and fiscal sustainability. This position will act as a liaison between several functional departments for related activities to ensure projects and issues are tracked, updated, and reported out frequently as scheduled. This position will provide support to project management processes for release management, and interdepartmental issue response and resolution management. Issues and projects assigned for this position will generally be small-to-medium priority / size of complexity. Major Functions (Duties and Responsibilities)

1. Provide research, analytical support, and project management in the areas of issue resolution, implementation of regulatory changes, strategic projects, and configuration and processes that are in the best interest of supported business operations
2. Ensure the development, prioritization and implementation of department strategies aimed at improving areas of interest and reducing disparities.
3. Coordinate, prepare, and monitor assigned projects, documentation, and report outs.
4. Act as a liaison between several functional departments for related activities to ensure projects and issues are tracked, updated, and reported out frequently as scheduled.
5. Assist the work with external vendor(s) if needed in planning and implementing specific initiatives, and to manage the terms of the vendor service agreement.
6. Assist in the collaboration with the department in planning, developing, and submitting responses to audits.
7. Monitor ongoing work plans and initiatives to ensure that interventions are completed to mitigate risks and issues.
8. Assist in coordination of annual reviews of Policies and Procedures (PnP) which includes gap analysis for PnPs, working with subject matter experts to update existing content or creating new documents, and uploading into source document management areas as needed
9. Assist in responses and completion of deliverables
10. Capture process efficiencies developed through projects and incorporate LEAN methodologies into project practices
11. Support the department on special company-wide projects and initiatives as needed. Major Functions (Duties and Responsibilities) Cont Supervisory Responsibilities Leading: Self Experience Qualifications

Minimum of three (3) years of relevant experience. Strategic thinker with experience in program and project management (PM). Preferred Experience Education Qualifications

Bachelor’s degree from an accredited institution required. Preferred Education

Master’s degree from an accredited institution preferred. Professional Certification

Relevant certification (i.e., PMP, PgMP, CBAP or PMI‐PBA) preferred. Professional Licenses Drivers License Required No Knowledge Requirement

Ability to develop plans and has knowledge and application experience of standard PM practices. This position provides key operational information and key organizational tactical / strategic information through the effective implementation of data initiatives. Initiatives include data trending analyses, data profiling, data mining, data analysis, and promoting a data-aware culture throughout IEHP. Expert experience with machine learning, statistics, and informational retrieval. Must possess strong knowledge of project management and cross-organization coordination. Understanding of and sensitivity to a multi-cultural environment and community. Skills Requirement

Strong interpersonal skills. Strong project management skills, strong issue management skills. Microcomputer applications: spreadsheet, database, and word processing. Must have excellent writing, interpersonal communication, organizational skills. Skilled at translating complex data. Skilled at developing executive level presentations. Abilities Requirement

Must support a culture of collaboration. A high degree of patience; attention to detail. Ability to work in changing, fast-paced environment. Strong ability to translate data into meaningful and actionable information. Proven problem-solving ability and exercising independent judgement. Demonstrates attributes of creativity, innovation, being data driven, and continuous learning. Ability to apply lived experience regarding disparities in health care and outcomes. Passion for advancing equity focused work and/or experience engaging underserved communities affected by health disparities. Commitment to Team Culture

The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization. Working Conditions

Position is eligible for Hybrid work location upon completing the necessary steps and receiving HR approval. All IEHP positions approved for telecommute or hybrid work locations may periodically be required to report to IEHP’s main campus for mandatory in-person meetings or for other business needs as determined by IEHP leadership. Work Model Location Hybrid Physical Requirements Keyboarding: 10-Key - FREQUENTLY Keyboarding: Touch-Screen - FREQUENTLY Keyboarding: Traditional - FREQUENTLY Hearing: One-on-One - FREQUENTLY Communicate: Information/ideas verbally - FREQUENTLY Near Visual Acuity - FREQUENTLY Regular contacts: co-workers, supervisor - FREQUENTLY Sitting - CONSTANTLY Lighting - CONSTANTLY Indoors - FREQUENTLY Memory - FREQUENTLY Understand and follow direction - FREQUENTLY Regular and reliable attendance - CONSTANTLY
A reasonable salary expectation is between $70,012.80 and $89,273.60, based upon experience and internal equity.
Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region, designated as “Great Place to Work.” With a provider network of more than 5,000 and a team of more than 3,000 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award-winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and stellar benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.

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