Job Description Summary

Welcome guests and provide robes, slippers, towels, and locker key. Escorts guest to their lockers, and escort massage clients to the therapist and introduce them. Maintain spa facility cleanliness while assisting guests with amenities and wellness experiences and equipment.

Essential Duties and Responsibilities (other duties may be assigned)

• Provide excellent guest services and professionalism at all times.
• Greet all guests in a warm and friendly manner as they enter the Spa.
• Be familiar with the various types of treatments including indications, contraindications and services according to the proper therapist experience, knowledge and education.
• Assist in finding the ultimate cause for the guest’s problems and institute change.
• Provide the guest with robes, slippers, and locker keys.
• Have plenty of iced water or ice tea and offer it to the guest.
• Keep locker area neat and clean of dirty towels and slippers left behind by guest.
• Provide guest tours as needed.
• Fill mineral tubs for guest. Drain, clean and refill tubs after each use. Replace towels and mats and escort guests to the tranquility room.
• Responsible for restocking of linens and supplies throughout the spa.
• Provide excellent guest service to both guest and internal clients.
• Maintain Forbes 5 star and Ace service standards.
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities

None

Access to Sensitive Areas and Information (ACCRS & SRC)

As per the ACGC Access Matrix

Signatory Ability

None.

Required Education and/or Experience

• High School Diploma, GED, or equivalent combination of education and experience.
• Must be able to obtain a Riverside County Health Department card within one week of employment.
• Must be able to complete and show proof of Responsible Alcoholic Beverage Certificate through Department of Alcoholic Beverage Control within 60 days of employment.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 3 miles and climbing stairs. Must be able to work in a smoke -filled environment.

Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

While performing the duties of this job, the employee is occasionally exposed to wet and/or dry humid conditions, moving mechanical parts, extreme heat, and risk of electrical shock.