Job description
Who We Are:
At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.
Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!
Job Summary:
The Service Program Manager role is responsible for the day-to-day operation of servicing a customer account. Includes trouble ticket ownership, technical resource scheduling, part fulfillment, partner management, and SLA attainment. Avnet is looking for a problem solver who has excellent communication skills, knows the intricacies of executing a service business, and sees patterns in data to identify opportunities for automation and efficiency. The Service Operations Coordinator will be the face of the Avnet brand and is critical to the unparalleled service we strive to provide at Avnet.
The right candidate must be a go getter with an entrepreneurial mindset who doesn’t mind rolling up their sleeves and continuing to improve the customer experience. At Avnet, our focus is not only world class design, configuration, and build of technology solutions but also the onsite installation and long-term maintenance and support of physical hardware throughout its lifecycle.
Responsibilities:
Daily
Provide leadership in resolution of complex and high-priority service issues in collaboration with technical support personnel.
Coordinate service windows with end user customers and local technical resources.
Dispatch service parts from a global network of forward stocking locations to meet service window requirements.
Monitor Break/Fix progress on site with technical resources to ensure resolution and SLA attainment.
Review inventory plans to ensure stocking levels meet the requirements of the install base.
Execute repair vs. buy decisions to ensure material availability.
Collaborate with third party partners to achieve business outcomes.
Provide insights to enhance technology/process improvement roadmaps.
KNOWLEDEGE, SKILLS & ABILITIES
Customer service / Order management experience
SAP ECC / CRM experience
Service Supply Chain and Demand/Supply Planning experience
Technical resource dispatch experience
Results orientated using data analytics and good judgment
Strong communication (written & verbal) skills across global boundaries
Creative and resourceful when dealing with both internal and external stakeholders
Customer service / Order management experience
SAP ECC / CRM experience
Service Supply Chain and Demand/Supply Planning experience
Technical resource dispatch experience
Results orientated using data analytics and good judgment
Strong communication (written & verbal) skills across global boundaries
Creative and resourceful when dealing with both internal and external stakeholders
Education:
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Experience:
4+ years of service-related operational experience
4+ years of service-related operational experience
What We Offer:
Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.
- Generous Paid Time Off
- 401K and Pension Plan
- Paid Holidays
- Family Support (Paid Leave, Surrogacy, Adoption)
- Medical, Dental, Vision, and Life Insurance
- Long-term and Short-term Disability Insurance
- Health Savings Account / Flexible Spending Account
- Education Assistance
- Employee Development Resources
- Employee Wellness, Leadership Development and Mentorship Programs
Benefits listed above may vary depending on the nature of your employment with Avnet.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.
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