Job description

About us:

From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. This woman-owned business serving New York City for over four decades is now a leading hospitality management company. While the business was first founded in 1980 as a waitress staffing agency offering a flexible source of income for women in the arts, today we provide food service in an array of celebrated New York City cultural institutions. You will find Great performances at Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater, among others. We are equally known for corporate workplace dining and amenity programs, and of course, full-service catering, special events, and culinary festival production. Great Performances is the nation’s first caterer to own and operate its own organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.

Job Overview:

We are seeking an experienced and dynamic Service Director to oversee the operations of our guest services program. The Service Director will be responsible for leading & managing service training to our entire staff roster & maintaining these standards, delivering outstanding customer service & ensuring that all events are executed flawlessly. The successful candidate will have a passion for food & beverage hospitality and a deep understanding of the catering industry.

Responsibilities:

• Work with the Directors of Staffing & Operations to develop and implement service policies and procedures that ensure high-quality customer service standards are met consistently
• Develop and implement service standards
• Manage the in-field service team with Staffing Department leadership; including hiring, orientations, training and evaluating employee performance as needed per season
• Ensure existing service policies & procedures are constantly in-line with the expectations of events as-sold, and work directly with the Sales team to assure service standards can be elevated upon need
• Understand all aspects of event execution, including set-up, overall run-of-show service and breakdown, to guarantee a flawless client experience as well as employee experience
• Liaise with the Staffing Department to ensure proper placement of staff in the field based on individual skill, presentation, performance & positional growth, as required by the event
• Practice consistent, equitable communication that motivates all service team members & build a winning team of dedicated, committed staff.

Qualifications:

• Minimum of 5 years of experience in catering and event service management, with a proven track record of success.
• Strong leadership skills, with the ability to manage and motivate a diverse team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Passion for food and an understanding of the catering industry.

If you meet the qualifications and are passionate about delivering exceptional service in the catering industry, please submit your application for consideration.

Great Performances is an Equal Opportunity Employer.

For the safety of our employees, customers, and vendors, Great Performances requires that all employees be vaccinated against COVID-19 unless an exemption from this Policy has been granted as an accommodation. If you have a disability or sincerely held religious belief that precludes you from obtaining the COVID-19 vaccine, please let us know so the Company may engage in a cooperative dialogue about whether a reasonable accommodation may be warranted.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Weekend availability

Ability to commute/relocate:

• Bronx, NY 10451: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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