CATEGORY

Service

DESCRIPTION

Lancaster Hyundai is recruiting for a Service Assistant to help out in our busy Service Department.

The primary responsibilities will include receiving calls at the dealership and greeting customers in person, listen to descriptions of customer concerns, problems or service needed, determine the type of service needed and schedule the customer with an appointment.

Job Duties Include:

• Answer incoming service calls in a timely and polite manner
• Greet and assist customers in a pleasant and professional manner
• Schedule customer appointments using automated scheduling system
• Assist with checking in service customers
• Facilitate and administer service loaner fleet agreements/contracts with customers
• Provides information to the public and internal customer by mail, email and telephone
• Accurately and efficiently process cash and credit card transactions and use a computer system
• Provide lunch coverage to receptionists/cashiers
• General office duties, including filing, inventories
• Other duties as assigned

POSITION REQUIREMENTS

• High School diploma or equivalent
• Outstanding Customer Service
• Superior communication and customer service skills
• Excellent follow-through skills
• Maintaining a positive, can-do attitude
• Knowledge of the English language, spelling, grammar, punctuation and numbering systems
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
• Working knowledge of computers and Microsoft software products
• Knowledge of basic math
• Must have a valid driver’s license
• Successfully pass a pre-employment drug screen, motor vehicle and background check

Hours: Monday to Friday 7:30 am to 5:00 pm and occasional Saturdays

FULL-TIME/PART-TIME

Full-Time

OPEN DATE

5/5/2023

LOCATION

Lancaster Hyundai

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.