Job description
Job Description
Job ID: HNMJD1658
Locations: Frankfurt, Germany
Role description:
As Service Delivery Manager you are the first point of contact for Production Services related to your scope, to understand and structure the incoming demands, to create project pipelines, to at the end gives cost, planning and risk associated to this demand, be it changes or big projects
Your day-to-day responsibilities:
partner in Bid management processes
Follow ongoing projects related to your services to be sure that the expectation are meet. Collect Business satisfaction then propose/run improvement plan with Production Services collaborators support
Act as mainDevelop a cost model per services and steer on Product profitability
Graduate degree in informatics or in a cognate field or comparable proficiency
Strong customer focus, good interpersonal and planning skills
High Initiative, decisiveness, goal-oriented and outspoken behavior
Stress resistant and ability to adapt to tight deadlines and dynamically changing priorities
Good financial knowledge related to Budget and Forecast, Costs and Revenues (and good technical background of network, systems or databases as an asset)
Knowledge about card payment services and IT Service Management standards like ITIL, ISO standards (ISAE3402) is an asset.
Excellent written and spoken business proficient German and English are required
What you can expect from us:
An international team, spread over some European countries
An open, trusting and cheerful working atmosphere
Ambitious and manifold tasks, which allow variable dedication according to individual strengths, experience and interests
A wide range of trainings and personal development opportunities
Performance-related pay and social benefits
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire
Interested? Send us your resume to jobs@hnmsolutions.eu
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