Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Keeps track of payroll hours, vacation pay, and holiday pay for employees
• Pulls Parts for Service Technician’s and helps the Parts Department as needed

Job Requirements:

• Basic knowledge of accounting practices
• Excellent oral and written communication skills
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to work in a team environment
• General understanding of mechanical/technical terms is preferred
• Ability to multitask
• Must have a good driving record and a valid driver’s license
• High School Diploma or equivalent experience