Job description

Mahajan Therapeutics is seeking a Service Center Director to manage our reception area. The Center Director acts as the front-line ‘face’ of our company and ensures visitors receive a heartwarming welcome. The Center Director coordinates all front desk activities, including calls, reservations and guests services. The Center Director manager combines a pleasant personality with a dynamic professional attitude to supervise and lead our team. The ideal candidate can efficiently manage customer complaints and has a solid customer service approach. Ultimately, the Center Director is able to ensures that the front desk employees provide professional and friendly service to our customers.

Responsibilities

• Train, supervise and support office staff, including receptionists, security guards and call center agents

• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met

Skills

• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dayton, OH 45415: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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