The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, and a strong technical and customer service performance record. ASE certification is a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

QUALIFICATIONS

• Broad scope of automotive mechanical/electrical knowledge
• Able to drive both automatic and standard-transmission vehicles
• Basic computer and internet skills

REQUIREMENTS

High school diploma or equivalent

PRIOR EXPERIENCE as a Service Advisor/Writer and/or Service Technician

Valid in-state driver's license

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• After 60 days, employee will have 80% of basic medical through Regence and prescription coverage
• Optional at cost Vision and Dental coverage
• Optional at cost Several Voluntary Coverages including Long Term Disability, Short Term Disability, Accident, and Life Insurances
• After one year, 401(k) with company contributions is available
• After 90 days Employee discounts on vehicle purchases, parts and service
• Paid time off is accrued 1 hour for every 40 hours worked

Monthly Pay Range: $5,500 - $13,000