Senior Salesforce Administrator [Remote - USA]

Who we are:

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is a financial technology company that allows businesses of all sizes to receive payments quickly and simply, both in-store and online. Named as Europe's fastest-growing company in the Inc. 5000, SumUp supports over 3 million merchants globally and operates in 34 markets across Europe, the U.S., Brazil and Chile. With its card terminals and online services relied upon by businesses of all sizes from DHL to cab drivers – SumUp is the partner of choice for small businesses from every walk of life.

Who you are:

SumUp is seeking an experienced and hands-on Senior Salesforce Administrator to support the US North America team. You will efficiently manage and improve our Salesforce instance, including maintenance, reporting, third-party integrations, architecture updates, and data management. Reporting to our Lead Salesforce Administrator, the ideal candidate will be a highly technical and solutions-oriented individual. You will have the opportunity to work with an international, world-class team in a collaborative and fast-paced environment.

What you'll do:

• All aspects of user and license management including user setup, roles, permissions, and sharing
• Salesforce configuration changes, including assignment rules, fields, page layouts, record types, dynamic layouts, custom settings
• Work cross functionally to identify and gather project requirements and create a scalable, user-friendly solution
• Scope and plan CRM-related projects and initiatives
• Create reports and dashboards
• Improve Salesforce data quality using rules and automation
• Manage user support tickets
• System maintenance and hygiene
• Create end-user documentation for new processes
• Communicate with stakeholders about project status, releases, and other timelines
• Mentor junior Salesforce support team members and delegate tasks accordingly

What we're looking for:

• Certified Salesforce advanced administrator
• 5+ years of Salesforce experience as an administrator
• Experience with third-party integrations (we use DocuSign, Zuora, Marketo, Tableau, Vonage or Five9)
• Experience with Sales Cloud, Service Cloud, Digital Experience
• DevOps/release management experience
• Experience with a SaaS product preferable
• Experience migrating Workflow Rules and Process Builder to Flow
• 2+ years experience screen flow, record trigger flow
• Ability to write SOQL and SQL queries
• Bachelor's degree in computer science preferred or relevant experience

Benefits & More:

• We're a truly global team of 3200+ people from 60+ countries, working to help small businesses across 3 continents.
• Startup environment and small, cross-functional teams
• Medical, Dental and Vision benefits, along with too many to list!
• Benefits that holistically support your physical, emotional, and financial wellbeing
• Career Coaching & Development
• 4 weeks of annual PTO plus 11 paid holidays
• 401(K) Retirement Plan and Paid Parental leave
• Special Leaves including Birthday (1 day), Wedding (3 days), Wellness (1 per quarter), Volunteering (2 days)
• Sabbatical after every 3 years of employment

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.