Job description

Love What You Do and Why You Do It!
Participate Learning is a force for good that connects teachers and students through global education programs to foster human understanding and create peace around the world. We offer purpose-driven, challenging work in a collaborative environment, a flexible and open culture, and encourage employees to pursue their professional and personal passions.
The Senior Director, Account Management will have oversight of retaining and developing client relationships and acquiring new clients in the K12 education market. They will have dual responsibility for managing key customer accounts with our top school districts and managing the small, but mighty Sales team, including workflow and processes.

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What You’ll Do:*

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Oversee key client relationships with school districts in North Carolina and Virginia, including building and maintaining relationships with administrators, school principals, and other education leaders.

• Manage sales team and sales strategy, with responsibility for leadership of the department, developing skills on the team and holding team members accountable.

• Liaise with clients, manage client program budgets and managing partner program satisfaction across all products and services.

• Retain and grow sales partnerships with key accounts by continuously monitoring service levels, managing client satisfaction and upselling additional products and services.

• Serve as an internal champion for customers.

• Proactively monitor and manage competitive threats.

• Work cross functionally to research, collect and analyze data on products, services and satisfaction for customer acquisition and retention purposes.

• Share feedback from clients and prospective customers with product development and implementation teams.

• Coordinate interactions for the client with other groups within the company including Marketing, Finance, Legal, Teacher Experience and Education Programs.

• As part of on-going client relationships, manage partner program master service agreements (MSAs), contracts and the renewal process in line with financial and company goals for expansion and profitability.

• Evaluate and escalate possible risks affecting the business relationship.

• Participate in proposal and budget development, sales/proposal presentations and demos.

• Evaluate feasibility of potential programs and impact on company operations and goals.

• Establish and acquire new key accounts in collaboration with the sales team.

• Work cross-functionally with marketing and product teams to develop sales strategies for new and existing products.

• Educate and guide prospects through the buying process.

• Manage a pipeline of qualified leads through the buying process until deals are closed.

• Track and document all work in SalesForce.

• Perform other duties as required to promote and support the clients and the sales team.

Experience You Bring:

• Bachelor's Degree in Education, Education Administration, or a related field

• 8+ years of sales and marketing experience selling to K-12 school districts

• Former K-12 classroom experience in public school districts a plus

• Ability to effectively communicate, plan and collaborate with a wide variety of constituents, including educators, community stakeholders and school administrators

• Strong customer service focus with ability to establish and maintain effective working relationships with co-workers, managers, clients and senior executives

• Ability to communicate (write, speak and present) effectively, persuasively and in an informed and credible manner

• Ability to work effectively in a team environment and collaborate cross-functionally

• Ability to work in a fast-paced, dynamic environment

• Strong planning, organization, execution and evaluation, problem solving, influencing and building credibility at all levels and skills

• Knowledge of district level organizational structures, policies and practices related to sales and contracts.

• Extensive experience in SalesForce or another CRM system for tracking, monitoring and reporting.

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About You*

• Passionate about learning and welcoming people from all over the world, learning about their culture and sharing your own culture and experiences.

• Love for international adventures - languages, dancing, food, travel, etc.

• We are looking for impact makers who believe in business as a force for good.

• Eager to make a difference for today and tomorrow

• Flexible with your time and energy and willing to expand beyond the day-to-day expectations of your work. (And the company reciprocates with flexibility!)

• Cameras on during zoom meetings - we want to see your smile.

• Believe global education is for everyone!

• Serve as a spokesperson for the company at conferences, events and meetings.

• Ability to travel up to 50% of the time visiting and developing key accounts in NC and VA.

• Strong preference for NC or VA based candidates.

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What You’ll Love About Us:*

Participate Learning is a B Corporation headquartered in Chapel Hill, NC, that partners with K-12 schools and districts to provide cultural exchange teachers, global education, and language immersion programs in Spanish and Mandarin. As part of our B Corp commitment, one of the essential measures of the success of our business is the positive impact we make on our employees. Our work inspires everyone to be change agents, bringing more empathy and connection to the world.

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Attractive benefit coverage for medical, dental, vision

• Company paid long-term, short-term disability and life insurance

• Paid Maternity/Paternity Leave

• Generous Vacation and Separate Sick Time

• Wellness Program

• Adoption Assistance

• Infant-At-Work and Bring Your Dog to Work Program

• Cell Phone Reimbursement

• Fully-Stocked Kitchen

• Onsite Gym

• Volunteer Time Off

• Professional Development Funds

• Tuition Assistance

• Cultural Experience & Milestone benefit every 3 years

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Due to the nature of our work with teachers and schools, COVID-19 vaccine/booster is a requirement for new hires, however, the company will consider accommodations for disability and religious reasons._

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