• Position: Scheduling Coordinator, Kellogg Cancer Center
• Location: Evanston, IL
• Full Time/Part Time: Full Time
• Hours: Rotating Monday-Friday, 7:00 AM to 6:00 PM

• Education: High school diploma or equivalent required; some college preferred
• Experience: One year minimum experience required; 2-3 years strongly preferred in patient support associate role or similar administrative/customer service position
• Skills: Must be able to use Outlook and utilize multiple computer applications and operating systems concurrently. Working knowledge of Microsoft Office programs preferred. Epic knowledge and experience preferred.

• Provide service based on physician, psychological, educational, and related criteria appropriate to the age and type of patients/customers served.
• Utilize Epic to schedule all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols.
• Contact insurance company to check benefits and eligibility and obtain prior authorization before procedure can be performed
• Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters.
• Notify team of physician clinic changes, schedule changes, vacation days, and other schedule updates as necessary.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.