Sales Specialists are responsible for the daily and weekly execution of all sales processes as outlined on the Sales Scorecard. Sales Specialists will maintain that customer service expectations are exceeded by completing sales processes as scheduled. Sales Specialists' main responsibility is working face to face with customers to assist them in finding the products that meet their needs and their budgets. If products are not currently in stock, they are responsible for completing special orders or having items transferred from other stores. Sales Specialists follow customers through the entire rental or purchase agreement, from finding a product to ensuring they have a successful delivery. Typically, Sales Specialists in addition to their daily activities may be required to assist in other areas of the store (i.e. Delivery, Operations or Account Retention).

At Majik Rent to Own, our values, in particularly the Core Values, are of the utmost importance. These values are the basis of our company culture and are guiding principles for all our associates. Majik’s Core Values are what makes our culture unique from other businesses, and the Every Day Values define baseline expectations for all companies, including Majik.

Majik’s Core Values:

• “We Do What It Takes” – Willing to do whatever is needed to help solve a problem, even if it’s outside of our comfort zone or our day-to-day activities. This could mean having a difficult conversation with a co-worker or customer and/or literally cleaning a filthy fridge.
• “We Own It” – Learn from constructive criticism and own the results both positive and negative. Ask questions rather than just saying, “I don’t know”. When an issue arises, bring it to the attention of someone who can help you solve the problem.
• “We Serve Others” – We believe in serving others. We believe in helping people (co-workers, customers, the community at large) and try to find ways to say, “YES” to co-workers and customers. This includes helping co-workers advance in their career goals, and by helping them to achieve a quality work/life balance.

EVERY DAY VALUES:

• Integrity – What do you do when no one is looking? Would you be proud if your actions today were on the front page of the newspaper?
• Hustle – Have a plan. Act with purpose. Accomplish our goals quickly and efficiently.
• Respect - We provide a professional environment showing co-workers and customers mutual respect at all times.

Hours of work and attendance:

• Scheduled Hours:
• As a Sales Specialist your scheduled hours will be a maximum of 40 hours per week. Any overtime would have to be approved by a District Manager.
• Schedules are expected to be followed as they are written with any concerns addressed with the manager at least 30 days in advance in lieu of a sudden emergency.

Responsibilities

• Completion of all scheduled monthly sales tasks via the monthly sales task calendar
• Completion of all sales tasks as outlined on sales scorecard
• Completion of all scheduled monthly social media postings via the monthly social media calendar
• Understanding of all sales promotions and consistent application of processes and best practices in relation to promotions
• A large portion of time dedicated to completion of phone calls using reports, call lists, scripts
• Adhere to sales 1,2,3 process as outlined in sales training- use sales phone greeting, collection of sales leads and proper interaction with payoff customer
• Following all processes regarding sales leads (Online, In Store, Referral)
• Ability to understand and fully explain Rental Orders and process necessary reports to verify customer information
• Ability to understand and fully explain Rental Agreements
• Proper planning and organization of delivery schedule based on delivery location, product and staffing
• Ability to communicate clearly with all team members as well as customers, references, landlords etc.
• Ability to work with computers for data entry, sales processing, accessing information of customer accounts
• Increase customer growth and loyalty through creating a unique experience based on our company Core Values
• Ensuring proper inventory is available for customers through requisitions and special ordering processes
• Ensure that all returned merchandise is refurbished within company guidelines
• Ensure that all pricing and signage is consistent with merchandising standards

• Other Administrative Duties

• Follow-up with all MAJIK Plus claims (for unemployment, product replacement, etc)
• Processing of payments including proper cash handling procedures
• Ensuring all record retention processes are being followed including general filing
• Communication with vendors through phone and email
• Service follow up
• Ordering and Parts Follow up

• Organizational Duties
• Ensure that the bathrooms are cleaned and stocked
• Ensure that the front counter is clean and organized before closing
• Ensure trucks and vans have been inspected by the store manager or ASM as scheduled

• This position is deemed safety sensitive