SALES MANAGER | PALISOCIETY

OVERVIEW OF RESPONSIBILITES:

The Sales Manager will be responsible for day-to-day sales and guest room reservations requests in the Los Angeles region, with a focus on building long term, repeat and value-based customer relationships that enable the achievement of sales objectives.

WE OFFER:

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

ESSENTIAL FUNCTIONS:

Direct Sales: Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan.

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  Work with the Sales & Marketing hotel and corporate team to develop effective strategies to address room sales potential, oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results.

New Account Development/Key Account Management:

• Steal market share to generate new business; continually target new business through telemarketing, individual creativity and innovation.
• Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth.

Customer Service: Develop strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

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  Develop customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Respond to and handle client/contact problems and complaints when required. Interface with clients/contacts and review feedback on service and overall satisfaction.

Communication: Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel.

• Work with Palisociety Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
• Established revenue strategy that supports the hotel's positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield
• Identify ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Reporting: Prepare sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings in an accurate and timely fashion.

Community & Travel: Actively participate in community and industry organizations and travel where needed for client appointments or trade shows to benefit the collection’s exposure to the community and bottom line.

Sales Leadership: The Sales Manager is expected to be the sales support to the front desk (and other outlets) while focusing on maximizing the financial performance of the department and monitoring performance against budgets and goals.

Hotel Leadership: The Sales Manager is expected to lead by example at all times and stay visible to staff. Be part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success.

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  Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assist Hotel Managers in building a culture of open communication, spend time with team members and be available for them (open door policy).
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the hotel.
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).
• Easily translate a passion for the brand into a unique experience for both guest and employees.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.

REQUIREMENTS:

• Minimum of 2+ years of hotel sales experience.
• Must be able to communicate in English, both written and verbal.
• Must be able to speak clearly and understandably over the telephone.
• Excellent written and verbal communication.
• Strong organization and professionalism
• Proficient in Microsoft office
• OPERA experience a plus

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

REQUIREMENTS

• Minimum three years sales experience
• Prior hotel experience required, preferably at a lifestyle boutique hotel
• Must be able to stand for long periods of time and be able to push, pull or lift up to 25 lbs.

ABOUT PALISOCIETY:

Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of–a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers: Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection. Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.

Palisociety properties are regularly featured on the Conde´ Nast Traveler’s Hot List, and Travel + Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine. We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotels