Job description

Applebee's is in need of a full-time Restaurant Systems Manager averaging 40-hours per week (based on need). This position will be centralized in the greater Portland area, servicing 31 restaurants in OR, southern/eastern WA and Idaho. The duties of the Restaurant Systems Manager will include the 1st level hardware support and POS software support for restaurants. The software products supported by the POS Support Team include Windows Operating Systems, Microsoft Office Suite, POS software, in-house developed applications, off-the-shelf applications and communication software.

Total compensation package of $55,000 - $65,000 annually plus a bi-weekly auto and cell stipend for cell phone usage and travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

REMOTE USER SUPPORT

Individual is 1st line of contact for Applebee’s IT Help Desk. Has specialized hardware and operating system knowledge. Includes understanding of network protocols and the ability to configure devices for network connectivity.

• Ability to manage appropriate response to customer issues.
• Installs PC's, Laptops, Printers and related hardware. Investigates hardware problems and performs all system hardware repairs as necessary. Performs advanced diagnostic testing. Major problems or repairs are directed to outside vendors as necessary. This requires detailed knowledge of PC hardware installation, repair, testing, and troubleshooting.
• Installs and configures new restaurant hardware. Also responsible for reviewing, monitoring and upgrading existing restaurant systems. Determines user specifications for hardware and software. Purchases or installs custom software to meet user needs. Installs new, and maintains existing hardware and software.
• Assist the Network Administrator/POS Manager in testing Application Software such as VPN connectivity and router installations. Assist Network Administrator in documentation of software settings.

POS / CREDIT CARD / GROCERY SOFTWARE

• Ability to oversee and assist in hardware installations with AAG IT and AAG Help Desk.
• Must maintain knowledge and understanding of POS Menu Files for each market.

Credit Card Software

· Assist in Credit Card Software Testing, verify Hardware compatibility

· Document hardware settings as necessary

Grocers’ Software

· Test and coordinate with POS Team the installation and upgrade of vendor’s software

· Maintain current Website information for Produce Vendors

AAG RELATED SOFTWARE SUPPORT

Provide Support on all AAG Custom Applications

· Provide 1st level support for AAG Applications to the unit managers as necessary

· Report database problems to the Developers and follow up on solutions

HELP DESK SUPPORT

Takes all 1st level help desk calls from the AAG Help Desk for Hardware issues. Will distribute 2nd level help desk calls to the appropriate personnel (i.e., POS Manager, Network Administrator or Application Developer)

· Contact AAG Help Desk or Vendor Software Support Help Desks when units are dissatisfied with service to achieve resolution

POS HARDWARE KNOWLEDGE

Has entry level hardware knowledge. Includes understanding of POS Hardware, BOH Server Hardware and Internet Connectivity Hardware.

· Installs PC's and related hardware. Investigates hardware problems and performs minor system hardware repairs. Performs basic diagnostic testing. Major problems or repairs are directed to outside vendors as necessary. This requires basic knowledge of PC hardware installation, repair, testing, and troubleshooting.

· PC Repair and POS Equipment repair – repair and replacement of components such as hard drives, cooling fans, power supplies etc.

· Basic LAN/WAN knowledge – CAT5 wiring, 802.11 technology, testing, and troubleshooting.

DUTY COVERAGE

· Must be on call 24 x 7. Duties will be shared with IT Area Director to cover days off and vacations.

· Flexible schedule that will vary weekly depending on special projects or equipment down. Hours may vary from week to week – 30 hours one week to 50+ another.

· Must be available for high priority on site visits while the restaurants are staffed.

TRAVEL REQUIREMENTS

· Must be available for travel within the Market (Oregon, Washington and Idaho)

QUALIFICATIONS

· Strong knowledge and experience with restaurant operations as well as a good working knowledge of POS systems

· Must be a proficient user level with Microsoft Office Products.

· Must be a great communicator, both written and verbally.

· Must be available for travel within the Market and to the Support Center or other locations for training

· Must provide own vehicle with insurance and will receive mileage compensation

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Compensation package:

• Bonus pay

Schedule:

• Monday to Friday
• On call
• Weekend availability

Work Location: Multiple Locations

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