Job description
Basic Information
Country
United States
State
NA
Date Published
13-Apr-2023
Job ID
36918
Travel Amount
None
This role can be based remotely in United States
Description and Requirements
#LI-AA1
"At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
The BMC Resource Management role performs global staffing and resourcing functions for Professional Services. Within the relevant staffing eco-system, the candidate ensures maximum utilization of the appropriate staff on each engagement. In addition, this position provides data and information to PMO ad Practice Leads to ensure accurate, skills-based strategic workforce planning decisions can be made.
Position Strengths
Communication – verbal and written- Organization and planning
- Flexible and adaptable
- Decision making / judgment
- Managing information
- Ability to work a flexible shift
Professional Behaviours
Attention to detail- Leadership / influence
- Attitude
- Independence
- Initiative
Key Accountabilities
Participates in strategic accounts reviews to address current resource concerns and understand the customer strategy.- Participates in resource management process training to Project / Program Managers / Project Specialists (as needed).
- Supports, follows, and adheres to all the Global Resourcing Processes.
- Reviews the MicroStrategy or OpenAir ("OA") Availability Reports of all internal staff to ensure data is accurate for staffing decisions.
- Reviews the OA list of open Staffing Requests for detail accuracy, and follows the standard Resourcing process
- Expands relationships with resources to understand their functional, technical, and soft skill levels; reports on difficult-to-place staff to the relevant People Manager so that skills and/or development needs can be addressed.
- Expands relationships with People Managers and Services Solution Managers to understand near-term and strategic resourcing demand.
- Hosts weekly resource management calls with Project Management and Services Sales staff to help resolve urgent or problem resource requests.
- Monitors use of Consulting Services Partner ("CSP") and internal staff usage to ensure staffing supports the use of internal BMC resources who meet the skill requirements. .
- Ensure CSP data is provided and available in OpenAir for staffing.
- Ensures Enterprise Purchase Orders ("EPO") are in place, including renewals, before project work commences.
- Ensures approvals / visas and process is followed for global resourcing.
- Helps to drive utilization by negotiating project schedules, share plans, and using other creative staffing techniques.
- Acts as a trusted adviser to forecasting resourcing needs and availability for larger projects.
- Utilizes the process documents for the resource management operational processes.
- Shares knowledge with each resource to ensure resources understand the skills range being requested.
- Work with the global resource management team by sharing available resources and supporting one another.
Success Behaviours
Works with the Practice Managers to ensure all resources in their assign practice have skills up to date, together with up-to-date BIOs for every resource.- Drives utilization by negotiating project schedules, share plans, and using other creative staffing techniques.
- Demonstrates knowledge of recent engagements their assigned resource pool has been working on.
- Maintains knowledge of any development activities Practice Managers / PMO Managers / Directors share on current resources.
- Holds self-accountable when committed resources are deemed not a good fit for an engagement and resolves through replacement resources.
- Ensures 100% of EPOs are in place, including renewals, before project work commences.
- Works closely with CSP community to ensure the right partners have skills / availability.
- Builds winning stories around successful resource fulfillment requests to demonstrate the value of 'following the process'.
- Continually seeks to improve process around staffing, EPOs, and OA processes.
- Fulfills all Ethics and Compliance training and testing requirements to always protect BMC interests and assets.
Competencies
English, written and verbal- Prefer knowledge of BMC technical products (mainframe products a bonus)
- MS office apps - Word, Excel - intermediate level
- Communication skills – oral and written - listens and communicates effectively – advanced level
- Customer relationship management skills – influencing, negotiating – advanced level
- Ability to resolve conflicts and negotiation – intermediate level
- Ability to problem solving in complex technical environments – intermediate level
- Time Management – advanced level
- Business Acumen – intermediate to advanced level
- Bachelor's degree or equivalent
Experience
7(+) years of experience related experience in a large global services organization- 7(+) years of experience interfacing with Customers at multiple levels within the organization.
- Prefer knowledge of BMC Products, distributed and mainframe
- Prefer 1(+) Project Coordination/ Management experience
#LI-Remote
Our commitment to you! • BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! • If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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