Job description
Class Valuation, a leading tech-enabled and industry leading appraisal management company (AMC) since 2009, is seeking a remote
Digital Operation Specialist!
Do you want to be a part of the future of appraising and help to support our growing Digital Operations team? If so – Let’s get to work!
Join a team dedicated to modernizing the industry by bringing together the best people, processes, and technology to strengthen appraiser independence. Help us build the future of our profession!
PURPOSE OF JOB:
The Digital Specialist is responsible for both the management of an assigned regionalized network of Digital Capture Specialists (all of which are associated with the digital program) and data collection pipeline management.
RESPONSIBILITIES:
Essential Tasks:
- Digital program Subject Matter Expert including workflows, deployed technology, internal procedures, and panel resources.
- Digital pipelines need to be managed to KPI’s including on-time, turn time, net revenue, quality scores and turnover & contact rates.
- Manage all queues, email boxes and associated phone queues as assigned.
- Management of regional Digital Capture Specialist panel as assigned which includes but is not limited to: initial check ins, removals of underperforming and/or non-responsive vendors, scorecard review, backfill requests for replacement needs and review of emerging markets.
- Maintain healthy lines of communication with clients, various operational counterparts and vendor partners ensuring consistent contact is maintained.
- Review & manage fee requests and ensure in line with standard practices.
- Perform other duties as assigned by management.
- Regular attendance is a requirement.
Job Qualifications:
- Minimum 2 years’ experience in real estate, valuation, mortgage, or a related field
- Comprehensive understanding of the mortgage process preferred
- Excellent verbal, written, and listening skills
- Creative problem solving
- Ability to work autonomously
- Analytical mindset capable of making data driven decisions
- Promotes positive professionalism in all communication
- Comfortable with rapid change and shifts in focus
- Proactive, responsive, and attentive
Schedule:
- 10a-7p, preferred, we also welcome candidates in PST and MST
A Few Things We Offer:
- Competitive salary
- Valuable benefits including health, dental, vision, life, disability, and pet insurance coverage options!
- 401K with employer matching options
- Generous vacation accrual
- Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options
- 7 paid holidays, 2 floating holidays
- Inclusive, family-oriented culture
Our Core Values:
Roll Up Your Sleeves
- No Job Is Beneath Anyone
- Do What Is Necessary
- Winners Work
Pa
ssion To Win
- Never Settle
- Every Detail Matters
- Embrace The Suck
Care And Respect For Family
- Support, Serve And Trust
- Golden Rule
- Work Family/Home Family Balance
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Class Valuation will be based on merit, qualifications, and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, familial or marital status, pregnancy, childbirth, or a related medical condition, ancestry, citizenship status, disability or handicap, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities and general treatment during employment.
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