ABOUT BEARCOM:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40+ Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, Pelco, OpenPath, AVA, and more
• 75+ Branches Across North America with U.S. HQ in Dallas, TX

As a Regional Technical Systems Manager for the Security Solutions Team, you will act as a team lead on projects that include system and device installation, programming and configuration, testing and optimization, repairs and preventative maintenance inspections, and service of a variety of IP based security systems and equipment including integrated access control and video surveillance systems. Bearcom gives its team members the opportunity to expand their capabilities and knowledge across multiple technical disciplines. You must have excellent communication skills, be motivated, be customer service oriented, and have a professional attitude and appearance.

The ideal candidate must have excellent communication skills, be motivated, be customer service oriented, possess a willingness to learn, be reliable, and be comfortable acting as a team leader with other service team members and subcontractors. The Regional Technical Systems Manager for the Security Solutions Team will interface directly with the customer; therefore, a professional attitude and appearance are vital.

RESPONSIBILITIES

• Act as the main hand-off from the Security Solutions Sales Team to manage projects to completion in all aspects of the installation process.
• Provide in-field Project Management of all assigned Security Solutions projects.
• Act as the in-field team lead, guiding and teaching existing team members and subcontractors on industry best practices to properly execute installation tasks.
• Work with the Security Solutions Team to create effective training programs for existing technical team members at various branches.
• Guide service team members on how to properly diagnose, troubleshoot, repair, and resolve equipment problems and software application issues in a positive and efficient manner.
• Guide service team members on how to properly configure, test, and optimize video and access control security systems and integrate these into automated alert and messaging systems.
• Guide service team members on how to configure and test LAN/WAN network infrastructures required for proper system functionality and user access.
• Guide team members on how to configure multiple software applications to facilitate successful technical solutions and product delivery.
• Assist in managing and deploying factory software/firmware updates with in-field service members.
• Provide guidance to in-field service members on how to properly conduct annual preventative maintenance tests and create detailed reports for customer review and related log files.
• Conduct site walks and participates in presale quoting of video and access control-type security systems.
• Assist in the staging and deployment of computer server infrastructure and related software applications.
• Assist with as-built creation, change orders, and project sign-offs.
• Provide oversight of communications equipment and peripheral hardware installation as a team lead.
• Assist in delivering and executing customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post-installation.
• Work with account management teams to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Prepare written reports and communicate verbally with customers as well as with 3rd party vendor representatives, colleagues, and supervisors.
• Create project documentation as requested.
• Participate in other lines of business technical solutions, such as wireless communications systems, wireless data networks, and enhanced coverage of BDA/DAS networks when possible.
• Travel is anticipated at 40%.

• 5+ years of experience diagnosing, repairing, programming, installing, and commissioning video and access control type systems.
• 2+ years of solution design work with full quoting of all services is a plus.
• 2+ years as a supervisor of a team of technicians and installers.
• Thorough understanding of IP networks and electronic systems, wired and wireless.
• Reads blueprints, schematics, system design diagrams, and wiring diagrams and can utilize all information in the troubleshooting and repair of electronic systems.
• Proficiency in operating various test equipment including but not limited to, utility software applications, network testers, and multi-meters.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• Holds current installation license where required.
• Preferred Experience with Avigilon or similar video and access control security systems.
• A team-driven individual in a dynamic work environment, self-driven to perform even without outside direction.
• Must have a valid driver's license.
• Drug screenings and background checks are part of the hiring process, which may also include a Motor Vehicle Record check.

BENEFITS:

• As a team member, you’ll qualify for a competitive and comprehensive benefits package on the first day of the month following the hire date, which includes Medical, Dental, Vision, 401k, and much more

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based on qualifications, merit, and business needs.

KEYWORDS: Motorola, Avigilon, AVA, OpenPath, IP Video, Surveillance, Surveillance System, Access Control, Access Control System, IP Camera, Physical Security, LAN, WAN, OSHA, Low Voltage, Card Reader, UPS, POE, RF, Cloud, VMS, Video Management System, Genetec, Milestone, Lennel, Software House, Axis, Hanwha.