Job description
- We are hiring immediately for a REGIONAL CLIENT SERVICES MANAGER position.
- Location: Southern California including North Hollywood, Garden Grove, and Corona.
- Travel required to multiple client locations in the region.
- 75,000 – 80,000 / year DOE
- This role is eligible for our Field Incentive Bonus program
- Company Car / Gas Card
- Benefits: 401K, Dental, Medical, Vision, and more!
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
The Regional Client Services Manager has direct customer service contact with our clients in support of our Canteen programs. The goal is to provide outstanding service that builds long-term relationships and results in high customer satisfaction and contract renewals/extensions. This is accomplished by increasing our regional alignment and relationships with key stakeholders. This position assists in operational set-up, accountability/oversight of service issues and regional trends, identifying opportunities, site visits/audits/improvement plans, off-program service requests, and ensuring new sites are being installed according to national standards. The role reports to the Canteen Division President with a dotted line to Canteen One’s RVP.
- Ongoing analysis of the business by analyzing local partners, client and Canteen One financial performance
- Recommend and present information to the corporate client’s local and regional contacts
- Facilitate meetings with internal resources to address issues
- Build, maintain and sustain relationships with clients
- Conduct quarterly meetings and business reviews with all top regional accounts
- Serve as communication point for Canteen One and ensure all relevant information is getting facilitated throughout Canteen One
- Liaise with management and field personnel
- Build, develop, and grow business relationships vital to the success of the contract
- Assist in program post-mortems and recommend changes to implement based on conclusions / findings
Qualifications
- Bachelor’s degree with a minimum of three years of service business/account management experience preferred, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
- Operational experience strongly preferred
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
- Demonstrated ability to use both analytical and intuitive judgment and sound decision making in interpreting, developing and applying new methods and policies that affect the business
- Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
- Demonstrated ability to prepare, analyze and present business reviews to client contacts that explain our programs and make recommendations for growth opportunities
- Timeliness and accuracy coupled with demonstrated ability to prioritize and organize business requirements
- High level of proficiency in Excel, Word and Outlook required
- PowerPoint experience preferred
Associates at Canteen are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Canteen maintains a drug-free workplace.
Req ID:1184526
Canteen
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