Job description
Location:
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description:
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Lead and supervise Kidtopia, ensuring children are safe, engaged and cared for. Provide support, leadership and supervision of other Recreation areas.
Responsibilities:
- Responsible for maintaining a safe and fun environment for the children involved in Kidtopia and Vibz.
- Responsible for recruiting, directing, supervising coaching, training, and development of Recreation team members.
- Monitor the flow of business at the pools, Kidtopia and other Recreation areas, ensuring prompt response to guest concerns and issues.
- Maintain the safety of all guests in the Recreation Areas, ensuring, for example lifeguards are deployed and trained correctly and Kidtopia attendants are properly monitoring and supervising children.
- Act as a main point of contact between Kid’s Camp attendants and parents ensuring that children’s needs are communicated and monitored throughout the day. Relay information about children in care to parents during check out
- Responsible for energetically engaging the staff in carrying out Recreation team job functions and Kid’s day camp activities, game center, breaks, etc.
- Ensure all team members maintain a neat, clean professional appearance
- Manager associate payroll according to labor productivity guidelines. Ensuring Associates are punctual and able to take breaks.
- Ensure we vigorously enforce all work rules for minors.
- Conduct themselves in a mature and appropriate manner when interacting with children, members, guests and vendors if/when issues arise
- Ensure all staff follows proper procedures in cash handling, safety, registration and cleanliness
- Create and implement new ideas for children’s activities.
- Help streamline and improve the guest experience and related internal processes.
- Monitor communication logs and ensure that guest and member requests are followed up with quickly. Check for repetitive problems and follow through on any unresolved requests
- Bachelor’s Degree preferred
- 2 years’ experience in a supervisory role preferred
- Previous experience in customer service and administrative duties required
- Previous experience in customer service and childcare /child development experience required
- Valid driver’s license. Current certification of First Aid, CPR, AED, and Child Abuse/Neglect class. If not complete, La Costa will provide within 30 days of hire. Lifeguard certification available if interested.
Salary Range $64,480 - $66,000 annually
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