About Us

Terracina Grand is a Mediterranean-inspired Assisted Living Community, located on the Terracina Grand Senior Living campus. Residents enjoy spacious apartments, fine dining, elegant common spaces and fitness activities. Apply today to join our dedicated team of talented professionals in this idyllic setting!

Purpose

The primary purpose of this position is to greet and assist visitors, residents, callers and provide exemplary customer service at all times. As directed by your supervisor, perform administrative support functions efficiently and in accordance with established procedures.

Essential Job Functions Duties and Responsibilities

Administrative Functions

• Greet visitors, residents, and vendors in a courteous and professional manner. Identify visitors and direct to appropriate location. Process and record visitor information as defined by the community.
• Answer the telephone, determine nature of call, and direct caller to appropriate individual or department.
• Respond to requests from within the community; identify and locate appropriate personnel.
• Maintain resident information by name and room number, eligibility to receive calls, emergency phone members of oncall personnel, department extensions, key personnel, etc.
• Exercise discretion in releasing information so that confidentiality and privacy are maintained. Information must be stored in a safe and secure manner at all times.
• Identify security concerns and notify supervisor or proper authorities. Effectively communicate facility policies and procedures to visitors, staff and vendors.
• Assist with administrative duties which includes, typing, copying, filing, posting accounts, sorting mail, ordering supplies and repairs.
• Provide support for other business functions that may include marketing, information and tours.
• Maintain a work environment that is clean and presents a professional image.
• As appropriate, document and resolve concerns or relay to the appropriate staff.
• Ethically and responsibly conduct small monetary transactions for ticket sales, etc.
• Attend and participate in service training programs to meet state and federal requirements..

Education and Experience

• A high school diploma or GED.
• Prefer one year experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.

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