Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

The Quality Assurance Analyst is responsible for Quality Assurance program activities by providing process and operational support to the functions within Business Operations.

Positions in this function are responsible for quality reporting, conducting reviews, special projects, and to provide feedback for developing plans and programs to support continuous quality improvement using applicable tools.

This role requires continuous engagement and collaboration across LPS.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Ability to work independently and collaborate with team members across LPS
• Possess strong written and verbal communication skills
• Acts as a resource to others on the team and department
• Communicates with leadership for training when a knowledge gap is identified
• Acts upon leadership feedback of issues identified and develops action plan for solutions
• Demonstrates an understanding of the organizations' operations, products and applications, strategies, processes, and/or business priorities for effective outcomes
• Collaborates with internal stakeholders with root cause findings and trends in process gaps to improve processes
• Effective in using relevant computer systems and software (EQT, Reporting Systems, OLC, operations systems, MS Office)
• Supports QA solutions that serve the needs of operations in understanding review results and actions taken to resolve gaps in the process

Detailed Responsibilities:

• Performs Quality reviews to validate process accuracy and input findings into EQT
• Logs daily productivity into OpenAir
• Communicates issues/gaps identified while performing daily activities
• Completes other tasks as assigned
• Actively participates in meetings
• Practices standard operating procedures, policies, and process knowledge of how they impact the business and operations
• Solves moderately complex issues
• Uses QA methodology when participating on projects that will improve the overall process for the department and operations
• Works with leader on potential solutions when issues are identified during QA review process

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 3+ years of experience in Revenue Cycle Management
• 2+ years of experience in Revenue Cycle Management
• 2+ years of experience in a role supporting a quality assurance function or related operational function
• Intermediate level of proficiency in MS Office, including Word, Excel, and PowerPoint

Preferred Qualifications:

• Experience in a large, multi-function and cross-geographic organization
• Experience working in an Operations Environment
• Understanding of relevant computer systems and software (EQT, Reporting Systems, OLC, operations systems, MS Office)

Soft Skills:

• Experience in effective communication skills (verbal, written, and presentation), with the ability to communicate to a variety of management levels within the organization including leadership
• Analytical skills that will lead to aiding in process improvements within the department and operations

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Nevada, New York, Washington or Rhode Island Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, Washington or New York City residents is $22.45 to $43.89. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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