Job description

Job Title: Provider Relations

Duration: 3 Month Contract to Hire

Location: Jacksonville, FL 32224

Pay Rate: $16-20 based on experience

Hours/Shifts: M-F / First Shift

JOB SUMMARY

• This position is responsible for communication with providers to obtain compounded formula approvals.
• This employee establishes a professional and customer focused rapport with each provider’s office to ensure their questions are appropriately addressed.
• The primary focus of this role is superior customer excellence with all customers, external and internal.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Place outbound calls to providers regarding the patient’s medication
• Maintain positive relationships and effective call times with providers
• Working closely with the Sales Representatives to maintain relationships with providers
• Contacting providers within assigned areas to create new positive relationships
• Support the billing department by passing the maximum number of baskets to the Sr. Claims Processor to be billed same day
• Ensure all assigned orders are called on the same day they are received in Provider Relations
• All baskets are to follow the appropriate number of calls based on the Provider Relations procedures
• Ensure that baskets remain organized within the workspace
• Verify patient demographic information including date of birth, allergies, and phone number
• Answering any questions providers may have regarding the medication change
• Input all information related to the call into the patient profile and InjuryScripts Tracker to ensure all notes are accurate and complete
• Comply with recordkeeping requirements as determined by management
• Place outbound calls to doctors to retrieve missing patient information needed for completion of new prescriptions
• Complete Quality Related Event (QRE) form as necessary based on patient feedback
• Make the determination when a call needs to be escalated to the Team Leader or Manager of the department
• Follow-up with patients, doctors’ offices, marketing and sales representatives as necessary
• Follow-up internally with other departments as necessary to resolve patient related matters
• Follow up with patients, doctors’ offices, pharmacists when necessary
• Ensure that baskets and work space remains organized
• Monitors prescription time spent in the Provider Relations Department and makes adjustments accordingly to support customer service excellence
• Uphold superior customer service excellence and public relations; provide premier customer service and interaction
• Ensure customer satisfaction, maintain positive working relationships with internal co-workers
• Maintain a strong sense of focus to the task at hand and keep distractions to a minimum, this includes non-tolerance of personal cell phone usage during work time
• Consistent attendance and promptness, ready to work at the start of their schedule shift
• Maintains a focus on the Company Mission Statement and upholds its directive when performing daily work
• Perform other related duties as required and assigned

JOB REQUIREMENTS

Skills, Abilities & Competencies:

• A strong sense of customer focus
• Displays a consistent positive and supportive attitude
• Ability to prioritize tasks and maintain a strong work ethic
• A self-motivated individual who takes initiative, seeks opportunities and is driven
• Technical and analytical ability, specifically to learning new software systems
• Exhibits decisive judgment
• Must have proven track record of problem solving
• Strong computer skills in a Microsoft Windows environment, including Word, Excel and PowerPoint
• Effective oral and written communication including ability to communicate with individuals in differing roles including employees, customers, and vendors
• Excellent interpersonal skills
• Strong organizational skills
• Must be able to present a professional image including communication skills and appropriate demeanor with patients, team members and vendors
• Must be a team player

Education & Experience:

• High school diploma or GED required
• Associate’s Degree preferred
• 1-3 years prior experience with customer/patients relations is preferred
• Be licensed with the Florida State Board of Pharmacy

Job Type: Contract

Pay: $16.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Jacksonville, FL: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

License/Certification:

• Pharmacy Technician License (Required)

Work Location: In person

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