Job description
Equinix is the world’s digital infrastructure company, operating 200+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 75+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering outstanding service to our data centre customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary:
Develops and delivers projects (including developing project plans/task lists) and identifies stakeholders' needs.
Responsibilities
- Develops project plan/task list using an appropriate planning tool, across a number of functional teams working with information and direction obtained from more experienced colleagues on tasks and activities
Stakeholder Management
- Awareness of key stakeholders across functional areas, and is able to map out stakeholder lists
- With guidance able to identify the needs of stakeholders to keep them informed
Communications
- Communicates with a broader group of stakeholders beyond the project team
- The communication tools and templates used (i.e. emails, status reports) require approval and feedback from more senior colleagues
Risk Management
- Captures a list of project risks, issues, assumptions and dependencies for their project
- May require support to manage risks effectively
Project/Program Delivery
- Develops and delivers projects for their functional team, and may support on cross functional projects
Resource Management (people, finances etc.)
- Produces schedules of activities based on peoples availability and able to identify problems which may require escalation
Customer Care (For employees working in Customer Care and Experience):
- Manages mid-level complexity customer deployments
- Creates and communicates with customers simple project plans for standard project milestones
- Has a general technical knowledge of Equinix products/processes
- Manages activities of cross-functional groups to ensure commitments are met
- Handles mid-level escalations independently (manager-assisted otherwise)
- Resolves standard issues independently (complex with manager assistance)
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