Job description
Miami, United States of AmericaWHAT YOU WILL BE DOING
USA Job Family Description: Designs, analyzes and supports the company's information technology structure, systems and processes. Acquires, designs, implements and operates the company's information technology resources (e.g., computer hardware, operating systems, communications, software applications, data, databases, etc.). Deploys, acquires, maintains and ensures security of information technology assets. Plans and tests processes to ensure compliance with system requirements, business objectives, security standards and other technical requirements.
USA Job Function Description: Tests and analyzes new and existing applications using technologies and databases to support business requirements. Responsible for the maintenance of day-to-day operations of an application, as well as diagnosis and recovery, and ensuring alignment with system standards.
Essential Functions/Responsibilty Statements:
Drives productivity, recommends improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement.
Conducts follow-up calls to clients, application groups and external vendors.
Identifies reoccurring issues and determine the root cause, own the problem until resolution.
Escalates unresolved issues to appropriate internal teams.
Supports the roll-out of new applications.
Provides support, including procedural documentation and relevant reports.
Stays current with system information, changes and updates.
Ensures all issues are properly logged.
Prioritizes and manage several open issues at one time.
Provides prompt and accurate feedback to customers.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Bachelor's Degree or equivalent work experience in Computer Science/Software Engineering or equivalent field. (Req)
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Work Experience:
Experience with application support, support tools and processes., 3-5 years (Req)
Experience with monitoring and alerting platforms., 3-5 years (Req)
Skills and Abilities:
Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)
Solid understanding of network and internet technology concepts, including web server technologies, database technologies, Microsoft environments and Data center operations.
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (i.e., executive, management, individual contributors)
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent problem-solving, team, and time management skills
Resourceful and proactive in gathering information and sharing ideas
Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques
Ability to independently manage multiple tasks and client commitments concurrently
Strong attention to detail
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Bachelor of Science (BS) English
Primary Location: Miami, FL, Miami
Other Locations: Florida-Miami
Organization: Banco Santander International
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