Product Support Specialist

Full Time
Lynchburg, VA
Posted
Job description

What You’ve Accomplished

You have completed a BA/BS degree or have comparable experience in lieu of degree. You may have also obtained an advanced degree in similar fields. You are ready to join Framatome and help deliver clean, safe energy and advance nuclear technology.


Who You Are

Your actions, behaviors, and decisions are made in a manner consistent with our Core Values: https://www.framatome.com/en/jobseekers/our-values/

You may have also acquired the following skills:

  • Quickly and efficiently gains technical knowledge, including a practical understanding of product applications, technical and quality requirements, performance requirements, and configuration control.
  • High attention to detail in the preparation and review of work products with the intent of first-time quality and the humility to listen, learn, and continuously improve.
  • Clear and concise written and oral communication with internal and external customers and stakeholders at all levels of an organization.
  • Effective and efficient planning, organization, and prioritization of work to support internal and external customers and stakeholders.
  • Critical thinker and problem solver, including efficient identification, comprehensive evaluation, and effective implementation of solutions.

Your Opportunity

This full-time role is about making an impact on people’s lives and the future of clean energy. You will leverage your skills and experience to be part of an innovative team and make a difference for our customers. As a Product Support Specialist in Lynchburg, VA, you will be part of the proven team in the Nuclear Parts Center Business Line in the Installed Base Business Unit. Your work will include ensuring compliance with all applicable regulatory requirements, quality requirements, customer specific requirements, and Framatome programmatic and procedural compliance; daily communications with utility component engineers, system engineers, procurement engineers, purchasing, and quality personnel; manufacturer’s product design engineers and quality personnel to address and develop resolutions for technical issues, questions and discrepancies; collaboration with problem solving to provide resolution to any identified technical issues or concerns associated with the product. This position requires occasional travel. Together we will enable clean, safe, and economical low-carbon energy to meet the global ambition for a better tomorrow.


As an international leader in nuclear energy for over 60 years, Framatome is known for its innovative solutions and high-value technologies. Thanks to its international presence and almost two-thirds of the world’s nuclear fleet, Framatome is able to mobilize its most experienced employees, at the service of safe and competitive nuclear power plants. We design and provide equipment, services and fuel for nuclear power plants worldwide. For over 40 years, Framatome's Nuclear Parts Center (NPC) has been supplying high quality products to ensure the safe, reliable, and long-term operation of commercial nuclear power plants. The NPC is a 42,000 sq.ft. Level B storage facility with extensive technical operations and in-house support functions. We maintain nearly 30,000 line items of commercial, safety-related, and ASME Code inventory. In addition to our own products, we manage over 30 key strategic supplier relationships with other original equipment manufacturers; and together, we are developing new and innovative solutions to meet customer challenges and needs.


Who We Are

Framatome is an international leader in nuclear energy recognized for its innovative solutions and value-added technologies for the global nuclear fleet. More than 2,000 dedicated U.S. Framatome employees work every day to supply ever cleaner, safer, and more economical low-carbon energy for our communities and world. As well as supporting new nuclear builds, advancing new technology and advancing nuclear energy in the U.S. and abroad. Like you, we want a brighter future.


See how the Nuclear Parts Center contributes to this future: https://npc.framatome.com/about-npc/npc


Discover Lynchburg, Virginia: https://www.opportunitylynchburg.com/


Your Total Rewards Package

The range of base salary for the position is between $53,000 - $68,000, and may also include annual incentives, performance bonuses and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.


Framatome offers a broad employee benefits portfolio as a key component of your total rewards. This includes:

Multiple medical plans; dental and vision plans; Life and Accidental Death and Dismemberment; long- and short-term disability; optional plans including dependent life, accident, critical illness and hospital indemnity insurance; retirement savings plans (401k) with employer match; paid time off including up to 3 weeks of vacation, 8 days of sick leave, and 11 paid holidays; education reimbursement; adoption assistance; employee assistance programs; opportunities for professional development.


Framatome is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


Required Skills

Required Experience

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