President and Chief Operating Officer – Stratton Mountain Resort

Full Time
Stratton Mountain, VT
Posted
Job description
Year Round
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks for our seasonal team members including:
  • Stratton season pass for all employees
  • Free or discounted (depending on classification) season pass for dependents - this includes spouse &.children under 26 years old
  • Alterra Mountain Company Employee Pass - free lift access & discounts (depending on classification) at all Alterra owned resorts - dependents too!
  • Unlimited introduction letters for 50% off day tickets at IKON partner resorts (depending on classification)
  • Discounted golf, mountain biking and fitness center memberships
  • Employee childcare rates & discounted seasonal programs for self & dependents (depending on classification)
  • Retail and Food and Beverage discounts
  • Industry/Pro-form discounts
  • 12 - $25 lift tickets for your friend & family guests (depending on classification)
  • Onsite medical clinic
  • 401(k) with company match
  • Company paid sick time

Additional perks & benefits for year round employees

POSITION SUMMARY

The President & COO is responsible for fostering the staff experience and guest focused culture of the Resort required to accomplish the exceptional service level and financial performance goals. Through collaboration with Alterra Mountain Company and the Resort Leadership Team, you will provide strategic and operational leadership for the resort to manage and establish long-range goals, capital, and strategic plans, execute on operating plans and ensure the appropriate policies and procedures are implemented to support the staff and culture of Stratton Mountain and Alterra Mountain Company. This position is ultimately responsible for managing the daily operations of the resort, including Mountain & Base Operations, Lodging, Food & Beverage and Retail/Rental Outlets, Ski and Ride School, Sales & Marketing, Finance, Human Resources and more.

The successful candidate must possess strong and proven strategic leadership, communication, collaborative and organizational skills along with understanding the mechanical operations of the resort's winter and summer operations.

ESSENTIAL DUTIES

General Responsibilities
  • Foster a positive and energetic culture that recognizes and rewards efforts to maximize employee engagement and guest service
  • Create, participate in, and maintain strong relationships in the local community, the industry and beyond
  • Provide leadership and participation in the development and evaluation of the overall resort's strategic and operational plans
  • Collaborate with Alterra Mountain Company's leadership to develop a comprehensive and robust growth strategy for the resort, including real estate & development opportunities
  • Evaluate and establish operating plans supporting the long-range plan of the organization, introducing new programs/strategies where appropriate to fuel growth, drive operational efficiency and/or ensure and regulatory compliance
  • Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation
  • Provide strategic financial input and leadership on key issues ranging from the evaluation of potential alliances, capital projects, acquisitions and/or mergers
  • Budgetary responsibilities include capturing requisite revenue through successful business development strategies and managing expenses
  • Support development opportunities by working directly with development resources to ensure successful implementation of capital planning projects
  • Establish, implement, and enforce safety standards in accordance with company policies and procedures as well as State & Federal laws
  • Other duties as assigned

REQUIRED QUALIFICATIONS

Required:
  • An experienced leader with extensive ski/hospitality industry experience and proven success in P&L management in a senior leadership role at the resort/property level
  • A demonstrated track record of effective execution, including revenue growth and profit enhancement through efficient and streamlined operations
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • Success at building relationships and collaborating cross-functionally across the organization
  • Able to work under minimal supervision with a high attention to detail and accuracy
  • Ability to drive performance across multiple concepts through the creation of frameworks, process and best practice sharing
  • Proven track record of building and leading high performing teams
  • Capacity to communicate effectively in writing and verbally across all levels of the organization and across multiple aspects of the community and industry
  • Excellent organizational and problem-solving skills with the ability to handle multiple complex tasks in parallel
  • Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to influence key partners from global, corporate, segment and market roles
  • Working knowledge of computers including MS Office (Word, Excel, Outlook, Access)

EDUCATION

Required
  • Bachelor's and advanced Degrees preferred
  • 10+ years related experience in consumer services, preferably in travel, tourism or other destination resort or hotel-related businesses
  • 10+ years of demonstrated success leading complex, multiple resort/business operations with varying lines of business

Travel Required
  • Travel is required of this position. Estimated percentage of travel for is 10%.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to 80% of the time walk, talk, see, hear, smell, and ski at a strong intermediate or above level. Must be capable of walking or standing 90% or more of a normal 8-hour work shift. Must be capable of frequently carrying, lifting, pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

WORKING CONDITIONS
  • Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.
  • Hazardous Materials/Noise: The noise level in the work place is usually moderate.
  • Equipment Used in Job: The position may require use of driving company vehicles and seldom use of snowmobiles.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Vermont, and the work is primarily in Vermont and, as such, employment in this position is subject to the labor and employment laws of the state of Vermont.

Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State-specific labor and employment regulations, where applicable.

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