Job description
SummaryJob Summary
A Pre Service Specialist works in a fast paced call center environment. They receive incoming and make outgoing phone calls while serving as a liaison between patients, payers, and other health care team members. The Pre Service Specialist II is responsible for order management as well as verifying patient demographics, insurance information, medical necessity and pre-authorization requirements. Calculates patient estimates based on the service scheduled, contracted plan and reimbursement allowances, benefits and out of pocket thresholds. The Pre-service specialist II may also assist in rescheduling patient appointments when required. May perform a preliminary Financial Assistance screening to determine eligibility for assistance programs, facilitate applications and schedule appointments with the Financial Navigation Team.
Job Requirements
Education
Required: High School Diploma or equivalent
Experience
Preferred: 1 year pre-registration, scheduling, financial counseling or equivalent education/experience
Skills
Excellent customer service and interpersonal skills
Knowledge of medical terminology or CPT or procedure codes
Strong computer and relevant application use skills
Ability to multi-task in a fast paced environment
Ability to effectively adapt and respond to urgent needs and requests
Demonstrates initiative and self-motivation
Demonstrates understanding and consistent practice of need for privacy and confidentiality
Licensure/Certification/Registration
Preferred: CHAA or CRCR
Additional Information
Job Benefits & Perks!
o Tuition reimbursement up to $1200 per year
o Additional Educational Assistance programs available
o Health/Dental/Vision
o Retirement with employer match
o 20% tuition discount on most classes at Cox College
o On-site Daycare with extended hours, holidays and weekends
o Employee Discount at CoxHealth Fitness Centers
o Pharmacy delivery to your unit
o On-site Employee Health services
o Opportunity to earn referral bonuses of up to $5,000 per hire for certain positions
o 1906 Employee Store
o Cafeteria discount
If you would like more information about job benefits & perks, please feel free to email us @ hr-recruitment@coxhealth.com or visit https://www.coxhealth.com/employees/benefits/
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