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Provides timely and exceptional customer service to patients and visitors. This may include completing transactions or bill payments as necessary. Possesses strong communication skills to appropriately explain bill details to patients when questions arise. Ability to assist administrative assistant or other staff when needed with daily tasks or projects.

Provides timely and exceptional customer service to patients and visitors. This may include completing transactions or bill payments as necessary. Possesses strong communication skills to appropriately explain bill details to patients when questions arise. Ability to assist administrative assistant or other staff when needed with daily tasks or projects.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school graduate or equivalent.

EXPERIENCE:

1. One (1) year of customer service experience.

PREFERRED QUALIFICATIONS :

EXPERIENCE:

1. At least one year of experience in the healthcare setting preferred.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Receives & scans signature slips daily.

2. Balances register nightly and weekly deposit.

3. Keeps accurate payroll deduction documentation.

4. Assists Business Pharmacy Care Coordinators with monthly statements.

5. Notifies pharmacy staff that a patient is ready for their medication pick-up.

6. Accurately processes transactions.

7. Files gas receipts.

8. Verifies payroll deduction accounts. Sets up as necessary.

9. Assists shipping technician with mailing AHS welcome packets.

10. Collects new patient in-take forms for Clinical Technician data entry.

11. Handles payments on patient accounts.

12. Verifies periodically that payroll deductions match the payroll deduction payment choice in the dispensing software.

13. Answers and screens phone calls made to the front desk.

14. Receives and directs visitors.

15. Checks visitor credentials as necessary and ensure they sign in.

16. Assist Administrative Assistant or other staff as necessary.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. May be required to sit for prolonged periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office or reception environment.

SKILLS AND ABILITIES:

1. Proficient in Microsoft Office software and other computer functions.

2. Strong verbal and writing communication skills.

3. Basic mathematical skills.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school graduate or equivalent.

EXPERIENCE:

1. One (1) year of customer service experience.

PREFERRED QUALIFICATIONS :

EXPERIENCE:

1. At least one year of experience in the healthcare setting preferred.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Receives & scans signature slips daily.

2. Balances register nightly and weekly deposit.

3. Keeps accurate payroll deduction documentation.

4. Assists Business Pharmacy Care Coordinators with monthly statements.

5. Notifies pharmacy staff that a patient is ready for their medication pick-up.

6. Accurately processes transactions.

7. Files gas receipts.

8. Verifies payroll deduction accounts. Sets up as necessary.

9. Assists shipping technician with mailing AHS welcome packets.

10. Collects new patient in-take forms for Clinical Technician data entry.

11. Handles payments on patient accounts.

12. Verifies periodically that payroll deductions match the payroll deduction payment choice in the dispensing software.

13. Answers and screens phone calls made to the front desk.

14. Receives and directs visitors.

15. Checks visitor credentials as necessary and ensure they sign in.

16. Assist Administrative Assistant or other staff as necessary.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. May be required to sit for prolonged periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office or reception environment.

SKILLS AND ABILITIES:

1. Proficient in Microsoft Office software and other computer functions.

2. Strong verbal and writing communication skills.

3. Basic mathematical skills.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

233 AHS Specialty Pharmacy

Address:

3040 University Ave

Morgantown

West Virginia