Available Title(s):
284E-YN_CS_NPS - Patient Services Representative

Business Title:
Patient Service Representative-Veterinary Teaching Hospital

Employee Type:
Classified

Time Type:
Full time

Position Term:

Position Details:

Summary of Duties:

The Patient Services Representative (PSR) position provides front office support services in patient care areas such as scheduling patient appointments, triaging patient telephone calls to medical staff, registering patients, providing point-of-service admission, maintaining patient records and charts, initiating and processing patient charge documents, opening and closing the Veterinary Teaching Hospital, receiving payments/cashiering, switchboard operation and general customer service. Position may require evening and weekend shift.

Required Qualifications:

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting OR equivalent education/experience.
  
• Schedule may include alternate work hours, including evenings and weekends.

Preferred Qualifications:

• Six (6) months cash handling experience.
  
• Experience working in a medical setting.
  
• Experience answering a multi-line phone system.
  
• Experience working reception in a medical or veterinary setting.

Additional Information:

Area/College: College of Veterinary Medicine
Department Name: Veterinary Teaching Hospital
City, State, Zip: Pullman, WA
Department Link: cvm.wsu.edu
Monthly Salary: Range 38 | $3,096 to $4,117 (Step A-M) Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the summary of benefits offered by WSU for classified staff and Total Compensation.
This is a full-time (100% FTE), permanent, overtime eligible position
Posting Close Date: Applicants must submit their completed application by Wednesday, July 5, 2023 at 11:59 p.m.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Application Instructions: Applicants must upload the following documents to their online application. External candidates, please upload all documents in the "Resume/CV" section of your application. Internal candidates, please upload all documents in the "Resume/Cover Letter" section of your application.

• Resume
  
• Cover Letter

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSU_Jobs/job/Pullman-WA/Patient-Service-Representative-Veterinary-Teaching-Hospital_R-9200

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.

jeid-a20706eddb17d34c8285b5b8902b3cd7