Job description
Nucleus Healthcare seeks a qualified, compassionate
Patient Service Representative for a premier academic health system in
Columbia, MO. Healthcare System ranked as one of Becker Healthcare's 150 Top Places to Work for 3 years in a row. We understand nurses are looking for respect, opportunity, and work-life balance. You will be able to build and define your career with the pay rate opportunities offered at a premier academic health system.
Pay Rate
- $14.80 per hour - $23.32 per hour, based on experience
Job Description
- Verify eligibility for insurance benefits with payor/insurance company on a timely basis.
- Submit Emergency Department Notice of Admissions critical in securing payment for the encounter (VA patients).
- Process high volume of acutely ill patients in poor condition with constant patient turnover.
- Accurately identify patients in highly acute conditions in order to protect patient safety and prevent medical record duplicates through best practice registration processes and policies.
- Execute disaster preparedness protocols and policies related to high volume of unidentified patients in emergency mass influx events.
- Keep abreast of regulatory agency requirements specific to the Emergency Room department as well as inpatients to the health system.
- Possess knowledge of level of cares to assess what patient types can be transferred back to the Emergency room in acute scenarios preventing duplicate encounters.
- Screen uninsured patients’ eligibility for Medicaid expansion.
- Prioritize multiple tasks within short period of time; for example, trauma arrivals and communications with EMS; strong collaboration skills required to work in a multi-disciplinary environment.
- Perform bedside registration process between ED PSR and patient/family; ensures obtaining verification so accurate insurance benefits are applied for each patient. Communicate with patient families experiencing emotional events while providing support and acting as a liaison between clinical staff and families regarding patient needs.
- Resolve volume of technical errors and issues that impede patient care; must be able to independently make correct decisions to ensure proper patient care occurs.
- Adapt to an unpredictable environment and deescalate agitated and sometimes aggressive patients in a professional manner, display empathy to patients in a professional manner.
- Responsible for reporting to work in timely manner for all scheduled shifts.
- May complete unit/department-specific duties and expectations as outlined in department documents.
Required Qualifications
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired. Six (6) months of experience with frontline customer service and guest relations duties and skills.
Preferred Qualifications
Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred. Additional license/certification requirements as determined by the hiring department.
Retirement Program
- 100% Employer Match up to 8% of Eligible Compensation
Tuition Assistance
- 6 Months: 75% off 6 credit hours per semester or 3 per summer at academic campuses
- 1 Year: 50% off for spouses, children, & adult dependents
Child Care Assistance
- Partnership with Care.com for at-home childcare support
Paid Time Off (Exempt)
- 0-5 Years: 17 Days
- 5+ Years: 22 Days
Personal Days
- 4 Days
Sick Days
- 12 Days
Insurance
- Health, Life, Long-Term Disability, Accidental Death
Notables
- “Just Culture” organization
- DAISY Award Partner
- Competitive pay and comprehensive benefits
- Columbia, MO, rated A on Niche.com
- #26 Best Places to Live in America
- #26 Best Places to Raise a Family
- #30 Best Place to Buy a House in America
Physical Demands
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs. This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs. This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.
Nucleus Healthcare
Who We Are
Purpose-built, patient-minded, and mission-driven, Nucleus is trusted by major hospitals, health systems, and life sciences organizations with a vision to redefine how healthcare does business.
What We Do
Nucleus Healthcare (“Nucleus”) delivers next-generation human capital management to empower people who power healthcare. Rooted in talent management, Nucleus provides services and solutions that have yielded more than 7,500 hires in healthcare for all levels and roles.
Our Mission
Empower the people who power healthcare.
Our Vision
Redefining the way healthcare does business.
Our Values
We deliver results • We are committed • We are precise • We are change agents • We are ONE team • We are fueled by passion and purpose.
About Nucleus Healthcare:
Our goal is to match you with the right opportunity and help you achieve your long-term career goals. Find a job and build your career.
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