Job description
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
- Pet Insurance*
- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining AdventHealth Celebration is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Day
Shift: Full-Time, Varied shifts Monday to Sunday
Location: 400 CELEBRATION PLACE, Celebration, 34747
The community you’ll be caring for:
- Faith based & mission driven organization
- Central Florida’s premier multi-specialty medical group
- Comprehensive Employee Benefits such as Educational Reimbursement
- CREATION Health employee wellness and lifestyle programs
- Positive working climate to support a work life balance
Your role
- Utilizes the computerized diet office application to guide and input patient menu selections to comply with the prescribed diet order. Utilizes knowledge of therapeutic diets. Suggests complimentary menu items, condiments, and add-ons to comply with the diet order and improve patient satisfaction. Verifies and reads back menu selections. Maintains a record of patient preferences and pertinent information in the notes section of the patient’s account.
- Follows approved scripting during menu ordering and delivery. Utilizes bedside menu entry to record patient menu selections. Demonstrates competency in using an iPad for bedside menu entry process. Is flexible and adjusts to changes in the work environment, job duties, and policies & procedures. Maintains a positive attitude and willingly learns new skills and techniques. Demonstrates knowledge and competency with electronic diet office system, age specific considerations, patient diets, and allergies.
- Assembles trays per therapeutic diet guidelines and the established presentation standards. Ensures all patient food deliveries and retrievals are consistent with established timeframes, per department standard; checks trays for accuracy before delivery to patient. May assist with food prep and assembly as needed
- Builds and maintains positive relationships between Nursing and the Nutritional Services Department. Maintains a positive, friendly, and courteous demeanor. Refers to standard operating procedure to escalate appropriate concerns to a supervisor, manager, or Registered Dietitian. Communicates effectively. Speaks clearly and professionally. Uses correct grammar
- Provides quality and professional customer service. Actively listens to the customer and strives to ensure excellent patient satisfaction. Responds to patient and family food service concerns. Implements service recovery
- Consistently obtains two patient identifiers; follows HIPAA regulations. Remains up to date on NS policies and SOPs. Participates in staff meetings and completes all mandatory education. Wears approved uniform and maintains a professional appearance, including AdventHealth ID badge and hair maintained per AdventHealth standard in patient areas. Maintains a positive attitude to new ideas and concepts within the department.
- Ensures compliance in that work area/station is clean/orderly, and neat/well organized; wears hairnet / beard cover in production/prep areas and maintains hand hygiene standards. Understands and complies with HACCP, FDA Food Code, and in-house safety and sanitation guidelines.
- Handles inventory, supplies and equipment properly and acts to reduce waste. May be responsible for the iPad and other electronic resources. Utilizes time well to meet service and production standards.
- Participates in department PI projects. Collects data, provides feedback for processes and areas in need of improvement, and implements recommendations.
- Performs other duties as assigned
- Ability to read, write, speak, and comprehend English
- Ability to communicate with customers, in person and over the phone, professionally and efficiently
- Ability to handle customer interactions in a prompt, courteous, and helpful manner
- Ability to use common software applications and hardware (e.g., iPad, ToughBook)
KNOWLEDGE AND SKILLS PREFERRED:
- Knowledge of therapeutic diets
- Ability to effectively multi-task
- Bilingual English/Spanish
- Knowledge of Nutritional Services software
EDUCATION AND EXPERIENCE REQUIRED:
- N/A
EDUCATION AND EXPERIENCE PREFERRED:
-
- High school diploma or equivalent
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
- May be required to obtain and maintain state specific certifications
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
- Servsafe certification
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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